> Markdown version of [/jobs/ext/2149075-support-system-specialist](https://www.wearedevelopers.com/jobs/ext/2149075-support-system-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support System Specialist - **Company:** Cognitive Professional Services Inc. - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Databases, Computer Terminals, System Configuration, Desktop Computing, Local Area Networks, Enterprise Software Applications, Peripherals, Computer Equipment, Information Technology - **Published:** August 20, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18008010?backUrl=%2Fcareer%2F18008010%2FSupport-System-Specialist-Texas-Dallas ## About the Role * Must be a U.S. citizen. Must be and have the ability to prove U.S. citizenship. * Security Requirement: Successfully pass a Background Investigation (BI) and security screening. * Experience: 2 years of experience in a legal support position is preferred * Education: 2 year degree or higher Tasks, Duties & Responsibilities: This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolutions are provided for personal computers, servers and Local Area Networks (LANs). * Provide support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other computer peripherals * Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages * Install and test personal computers, printers and other peripherals, configure operating systems, and other application software programs * Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, coordinate between users and components of a local area network, and participate in the evaluation of system configuration and software * Provide help desk functions via email, phone or in person Knowledge, Skills, and Abilities: * Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. * Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications * Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported * Experience in automated litigation support preferred * Excellent oral and written communication skills * Skill in Operating a computer terminal, personal computer, various office machines (fax, scanner, copier) * Knowledge and understanding of the mission, functions, and litigative activities of the USAO ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)