> Markdown version of [/jobs/ext/2149260-it-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/2149260-it-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer II - **Company:** Insight Global - **Location:** Torrance, CA, United States - **Experience:** Experienced - **Salary:** $79,040.0 - $89,440.0 - **Contract:** Temporary contract - **Skills:** JIRA, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Runbook, User Provisioning Software, Windows Desktop, Os Ticket, Information Technology, Gsuite, User Accounts - **Published:** August 20, 2026 - **Apply:** https://dejobs.org/x/x/E1D33BA51B36474280B60EBD4A95573E/job/ ## About the Role * 4 years of IT support, desktop support, service desk, or technical support experience. * Experience troubleshooting Windows and endpoint-related issues. * Experience with Jira or Jira Service Management. * Experience working within a ticketing system environment. * Strong problem-solving skills and ability to work independently. * Experience with user provisioning, access management, and device deployment. * Excellent communication and customer service skills. Ability to prioritize multiple requests in a fast-paced environment. Preferred Qualifications * Exposure to Google Workspace administration and support. * Familiarity with ITSM and ITIL principles. * Experience creating technical documentation, runbooks, and knowledge base articles. Experience supporting onsite office environments and end-user technology. ## Description Our client is seeking an IT Support Engineer II to join their growing Technology Operations team. This individual will play a key role in supporting end users, maintaining IT operations, and helping build a scalable support model across the organization. The ideal candidate is a proactive problem-solver who can work independently, troubleshoot technical issues, and contribute to process improvements within the IT support function. This position is onsite and will support hardware provisioning, user support, access management, ticket resolution, and IT service operations. Responsibilities * Provide Level 1.5 to Level 2 technical support for end users. * Troubleshoot and resolve hardware, software, and user access issues. * Manage and prioritize support tickets through Jira Service Management. * Image, configure, deploy, and ship laptops and other end-user devices. * Provision and deprovision user accounts and system access. * Support office technology, conference rooms, and workplace IT infrastructure. * Create, maintain, and improve knowledge base articles, runbooks, and support documentation. * Identify opportunities to improve processes and shift repeatable tasks to Tier 1 support teams. * Collaborate with internal IT teams to ensure timely issue resolution and service delivery. * Assist with IT operations initiatives and support model enhancements. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)