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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Pinnacle Home Care - **Location:** Oldsmar, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Microsoft Azure, Hyper-V, Virtual Private Networks (VPN), Project Management Information Systems, Server Administration, Software Engineering, Smartsheet, Microsoft InTune, Data Lakes, Information Technology, Cisco - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=06d90f10114d1f0b ## About the Role Do you have experience in Waterfall software development?, Are you looking to make a difference in patients' lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most -at home., * At least 5 years of IT experience, including managing teams responsible for desktop support and help desk operations, architecture design and deployment, systems lifecycle management, and infrastructure planning and operations. * At least 5 years of IT experience in areas such as IT infrastructure components, including Windows Active Directory, server administration & management, telecom services, VPN services, Azure services, Microsoft 365, Cisco/Meraki network, VM and Hyper V, Microsoft Intune, APIs, and other web-enabled applications. * Understanding of ITIL practices. * Ability to manage internal and external projects from inception to completion. * Expertise in setting and managing customer expectations. * Skill in conceptualizing creative solutions, documenting them, and presenting them to senior management. * Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence. * Ability to develop and deliver projects on time using leading-edge technologies in waterfall project management. * Experience implementing software packages and collaborating with vendors. * Excellent oral and written communication skills. * Appropriate Microsoft and Cisco certifications. * Microsoft 365 telecom services experience a plus. * Data Lake experience a plus. * HIPAA Security experience a plus. * Outstanding organization skills and meticulous follow-up and follow-through approach to managing daily tasks. ## Description * Supporting a portfolio of strategic projects and initiatives, including operational improvements, software/system deployments, and technology projects across all organizational areas. * Working with senior leadership on long-range plans that support the company's vision and strategy. * Providing cross-functional teams with project expertise, direction, and oversight. * Prioritizing programs and projects based on changing needs, resource capacity constraints, and dependencies, and portfolio risk exposure. * Continually working with the team to improve and adapt the current project and governance methodology to meet the company's changing needs. * Working with the VP of Technology, the incumbent will communicate the PMO vision to the company. * Lead the analysis, selection, and roll-out of PMO tools that enable the integrated delivery model. * Provide the necessary training and facilitating skills to drive transformation activities and ensure long-term adoption. * Establish and build a project management information system (PMIS), including documenting all charters, risk plans, comms plans, training plans, key decisions, and project schedules. * Own project schedules and dashboards within Smartsheet, Pinnacle's current project schedule platform. * Plan and deliver allocated product launches end-to-end. * Ensure functional area deliverables are understood, cross-functionally aligned, and that execution and timelines are on track. * Bring a deep background in Portfolio, Program & Project management. * Leads project quality and lessons-learned functions to mitigate and address project delivery challenges in support of continuous improvement efforts. * Prepares regular, thorough, and articulate executive summaries for senior leadership on project and team performance. * Ensures adherence to practices, procedures, precedents, policy, and Executive Leadership direction. ## Related Videos - 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