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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Systems Administrator - **Company:** New Jersey Turnpike Authority - **Location:** Woodbridge Township, NJ, United States - **Salary:** $72,716.0 - **Contract:** Permanent contract - **Skills:** JIRA, Computer Networks, Issue Tracking Systems, Open Service Interface Definitions, Cisco WebEx, Information Technology - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ee2210c3662ab3eb ## About the Role Do you have a valid Driver's License license?, Do you have experience in Troubleshooting audio issues?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science or equivalent demonstrated experience. * Knowledgeable with voice and networking concepts and terminology. * Knowledgeable in billing with carriers and vendors. * Ability to work with ticketing systems to resolve issues. * Experienced in troubleshooting telecommunications issues with users. * Experienced in troubleshooting basic A/V equipment issues, such as TV's, microphones, etc. * Strong customer service skills. * Skillful in project and detail management. * Ability to work in a twenty-four (24) hour operation. Must possess a valid New Jersey Driving License. ## Description Working under the general direction of Manager, Voice Services, the Telecommunications Systems Administrator will install, configure, maintain, and support the Authority's voice and data telecommunications systems to ensure proper operations. They will monitor network performance and provide technical assistance. The Telecommunications Systems Administrator will ensure functionality, stability, security, and expandability of the Authority's Communications environment., * Modify components of the collaboration environment. * Provide technical assistance and training to Authority employees and others, as required. * Provide services for Authority issued cellular/mobile devices. * Support and troubleshoot A/V equipment and video conferencing equipment. * Coordinate with vendors and NJTA technicians regarding voice related field repairs and troubleshooting. * Work with vendors and NJTA technicians to get hardware repaired and replaced. * Assist users with the NJTA notification systems. * Provide on-call phone support regarding voice related issues. * Support video conferencing technologies such as Webex and Teams. * Resolve JIRA service tickets assigned to the collaboration team. * Open service tickets with vendors to resolve issues. * Review billing information for lease circuits and cellular/mobile services. Make corrections and coordinate with carrier(s) to ensure credits and charges are accurate month to month. * Document and communicate technical problems and solutions.Maintain inventory of collaboration equipment, extensions, circuits, and other pertinent voice devices and services. This listing is to describe the general nature and level of work being performed by staff assigned to this position. This is not to be an exhaustive list of all responsibilities, duties and requirements of personnel so classified. Management reserves the right to require that other or different tasks be performed as assigned. RESPONSIBILITY FOR RELATIONSHIPS: Establish and maintain cooperative working relationships with all employees of the Authority. Represent the Authority in a positive, professional, and confidential manner in all dealings with external agencies, contractors, and all other individuals. 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