> Markdown version of [/jobs/ext/2150174-nearshore-remote-network-technician-system-administrator-t2-for-msp](https://www.wearedevelopers.com/jobs/ext/2150174-nearshore-remote-network-technician-system-administrator-t2-for-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Nearshore Remote - Network Technician & System Administrator (T2) for MSP - **Company:** CAPERION COMPUTING SOLUTIONS LLC - **Location:** Delray Beach, FL, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, VoIP, Business Software, Command-Line Interface, Network Address Translation, Failover, Hyper-V, Issue Tracking Systems, Networking Hardware, Subnetting, Windows Servers, Network Planning and Design, Routing, Windows PowerShell, Power BI, Virtual Local Area Networks, VMware Virtualization, Wide Area Networks, Windows Desktop, Network Routers, Computer Networking Systems, Firewalls (Computer Science), Cisco - **Published:** August 20, 2026 - **Apply:** https://www.careerjet.com/jobad/us439684e9ecadd8877505ea33e94fe4b1 ## About the Role * Professional English fluency, written and spoken. You'll be on the phone with US clients daily. * Strong networking fundamentals: subnetting, routing, NAT, network design * Windows Server (2012-2025+), Active Directory, Group Policy * Microsoft 365 and Azure/Entra administration * Firewalls, routers, managed switches, VLANs * Windows desktop OS (10/11) and common business applications * Command line and PowerShell scripting * Virtualization: VMware and Hyper-V * Solid grasp of modern security concepts across IT disciplines * Reliable high-speed internet and a suitable remote work environment Strongly preferred * Experience with MSP tooling - PSA/ticketing, RMM, and multi-tenant platforms (Connectwise and Automate) * AWS administration * macOS support experience * Multi-WAN, wireless, and failover troubleshooting * IP telephony * Backup and disaster recovery platforms * Power BI What matters as much as the technical list * Attention to detail that borders on stubborn * Organized, logical, and calm under a deadline * Able to explain complex things to people who aren't technical, without condescension * Reliable. Consistent attendance and follow-through are non-negotiable here. * Wants to grow, and will say so, * Four-year degree or equivalent technical training and demonstrated experience * Minimum 3-5 years working in similar roles, ideally at an MSP * Technical Certifications (CompTia, MS, Cisco, ITIL, similar) are strongly preferred * Ongoing continuing education is expected, with annual education and certification benchmarks we help you meet ## Description Our nearshore team isn't a call center or an overflow queue. You'll be a full member of our technical staff, working the same clients, the same tickets, and the same escalation path as our US based engineers. HOW WE WORK We own the outcome, not the ticket. Anyone can close a ticket. We stay with a problem until the client's business is actually working again. As we tell our clients: backup without monitoring is just hope - we don't hope, we verify. Documentation is the job, not the paperwork after the job. If it isn't written down, it didn't happen, end of story. We invest in people who invest in themselves. We set annual education and certification benchmarks, and we back them with time and funding. Techs who grow here move up here, diligence and loyalty are rewarded. One team, multiple countries. Our engineers nearshore and US are peers. Same standards, same expectations, same respect. Clients know our names. We're not a portal and a queue. Our clients call people they know, and we answer. What you'll do * Provide remote help-desk and escalation support for end users * Serve customers handling tickets up through your Tier 2 skill set * Install, configure, and troubleshoot desktop, server, and network hardware * Build, monitor, and maintain full client environments - on-premise, cloud, and hybrid * Configure and maintain secure connectivity across multiple sites, hosting environments, and remote staff * Monitor and service backups, security systems, and other critical services * Work on design projects covering environments, connectivity, and cybersecurity * Write scripts to automate repetitive work and reduce error * Create training materials and lead training sessions for staff on new procedures and technologies * Provide end-user training on equipment and applications * Complete assigned research and project work * Communicate clearly with clients and teammates by phone and email * Follow up after job completion to confirm the client is genuinely satisfied * Document every call, email, and service request in our ticketing system * Take your turn on the after-hours emergency phone rotation as needed * Support the team during disaster scenarios or planned projects that fall outside normal hours * Back up lower-tier staff as needed - everyone here does work below their pay grade sometimes ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)