> Markdown version of [/jobs/ext/2150188-telecommunication-technician-intermedia](https://www.wearedevelopers.com/jobs/ext/2150188-telecommunication-technician-intermedia). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunication Technician Intermedia - **Company:** Novant Health - **Location:** Hilton Head Island, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** VoIP, Cyber Security, Information Systems, Computer Programming, Computer Networks, Network Monitoring, Information Technology - **Published:** August 20, 2026 - **Apply:** https://www.juju.com/job/00000000gny4pq ## About the Role Monday - Friday, 8 - 4:30PM, Every 2 months - on call for the weekend Location: In office / Hilton Head Hospital, South Carolina Telecommunication Technician - Intermediate, + High School Diploma or GED, required. + 2 Year / Associate Degree, preferred. + Experience : + Minimum two year's telecommunications experience, required. + 5 years, preferred. + Licensure/Certification: + CCNA, preferred. ## Description The Telecommunication Technician - Intermediate is responsible for installing, programming, maintaining, troubleshooting, and repairing telephone and telecommunications systems. The technician provides reliable technical support for telephone services and related equipment while ensuring installations and repairs are completed safely, accurately, and according to established standards., + + Perform telephone repair, troubleshooting, and maintenance. + Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems. + Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment. + Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment. + Perform moves, adds, changes, and disconnects of telephone services. + Test telephone systems and connections to verify proper operation. + Identify and correct faults in telephone wiring and telecommunications infrastructure. + Read and interpret telecommunications wiring diagrams, equipment documentation, and installation specifications. + Maintain accurate records of installations, repairs, programming changes, and service calls. + Coordinate with users, vendors, contractors, and other technical staff when resolving telecommunications issues. + Follow applicable safety procedures and organizational standards. + Provide professional customer service and explain technical issues and solutions to end users. + Perform other telecommunications-related duties as assigned., + Following is a summary of the major job processes of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Involves responding to user complaints to troubleshoot telecommunication networks, for both voice and data. Diagnose problems with scripted questions. + Assists in the maintenance of network communications. Tests and evaluates network systems to eliminate problems and make improvements. + Responsible for providing Tier 1 technical support for all legacy TDM & VoIP products and perform remote monitoring and testing of Data Circuits + Responsible, under supervision, for moderately complex tasks typically relating to network monitoring, operations, programming, and installation. + Information Technology Services team members are responsible for securely managing information systems throughout their lifecycle, including; knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute an information security incident, and understanding their role in security incident response activities. + Performs maintenance for local and remote locations. + Handles routine network tasks/activities and identifies/resolves routine network problems. + Monitors and responds to complex technical communication problems. + Maintains and demonstrates professional competency. + Complies with organization and department policies and procedures. ## Related Videos - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)