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# Lead Desktop Support

- **Company:** Everforth Apex
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Adobe Creative Cloud, Apple IOS, Apple Mac Systems, JIRA, Command-Line Interface, System Configuration, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Office Suite, Windows PowerShell, Airwatch, TCP/IP, Cisco WebEx, Wi-Fi Technology, Scripting, Connectivity Problems, Information Technology, Casper Suite, Gsuite
- **Published:** August 20, 2026
- **Apply:** https://www.dice.com/job-detail/2188c871-c506-4106-92e7-ca5f0930d10f

## About the Role

* Must have at least 5+ years of experience working in an IT support function.
 * Must have at least 2+ years of experience in an Executive IT support function.
 * Must have experience providing AV support, including technology deployment, for meetings.

Technical Skills:

 * Operating Systems: Windows OS, macOS, and Apple iOS.
 * Management Tools: Jamf, AirWatch WorkspaceOne.
 * Productivity Suites: Google Suite, Office Suite, Adobe CC.
 * Ticketing Systems: JIRA.
 * Conferencing: WebEx and Zoom.
 * Networking: TCP/IP, DNS, VPN, WIFI.
 * Directory & Scripting: Active Directory, PowerShell, Command Line, Terminal.

## Description

This is a fully onsite position responsible for supporting a New York Design Office. This role requires an individual with a technical background, communication skills, and a proactive mindset to ensure the seamless operation of technology for the executive and design teams. The successful candidate will act as a primary point of contact for executive-level users, delivering prompt and effective assistance., * Provide personalized, in-person, and remote technical support to executives and designers, including troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.

 * Support high-visibility meetings, such as Board of Directors meetings, quarterly earnings calls, and international business meetings.
 * Collaborate with internal IT teams and external vendors to resolve complex technical issues and implement customized solutions.
 * Conduct regular technology assessments, identifying opportunities for improvement and implementing strategic initiatives to enhance productivity.
 * Develop and maintain comprehensive documentation of IT setups, configurations, and procedures.
 * Proactively identify potential security risks and vulnerabilities, implementing measures to safeguard devices and data.
 * Provide training and guidance on the effective use of IT systems, tools, and applications.
 * Be available for on-call support for escalated requests during non-business hours on a scheduled rotation.


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