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# IT Support Technician I

- **Company:** After School Matters, Inc.
- **Location:** San Diego, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Issue Tracking Systems, Microsoft Office, Networking Basics, Windows Desktop, Peripherals, Computer Equipment, Information Technology, Zendesk, Servicenow
- **Published:** August 20, 2026
- **Apply:** https://metrosys.applytojob.com/apply/Nqtg6MV7jd/IT-Support-Technician?source=GS

## About the Role

This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.

The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment., * High school diploma or equivalent.

 * Technical training, vocational education, military training, or entry-level IT experience.
 * Working knowledge of:
 + Windows 10 and Windows 11
 + Microsoft Office applications
 + Computer hardware and peripherals
 + Basic networking concepts
 * Strong customer service and communication skills.
 * Ability to follow documented procedures and troubleshooting processes.
 * Valid driver's license and reliable transportation for travel between facilities., * CompTIA A+ certification or equivalent knowledge.
 * Prior help desk, desktop support, field technician, or customer service experience.
 * Experience supporting healthcare environments is a plus.
 * Familiarity with Active Directory and Microsoft 365 environments.
 * Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

## Description

MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations., * Provide onsite technical support for hospital and clinic personnel.

 * Troubleshoot and resolve issues related to:
 + Windows desktop and laptop systems
 + Microsoft Office applications
 + Printers and multifunction devices
 + Mobile devices and peripherals
 + Basic network connectivity
 * Install, configure, and deploy computer hardware and software.
 * Support workstation moves, adds, and changes.
 * Assist with user account support, password resets, and access-related requests.
 * Document incidents, requests, and resolutions within the ticketing system.
 * Escalate complex issues to senior technical teams when appropriate.
 * Support IT equipment inventory and asset management activities.
 * Maintain a professional and customer-focused presence in patient care and administrative environments.
 * Travel to satellite healthcare facilities as needed to provide onsite support.


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