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# Help Desk Technician

- **Company:** After School Matters, Inc.
- **Location:** Menomonee Falls, WI, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Information Technology Operations, Microsoft Office, Networking Basics, Laptops
- **Published:** August 20, 2026
- **Apply:** https://intellipro.applytojob.com/apply/YJJA3iSzmq/Help-Desk-Technician?source=GS

## About the Role

* 1-3 years of experience in an IT support or related environment (or equivalent combination of education and experience)
 * 1-3 years of customer service experience
 * Basic to intermediate knowledge of desktop and laptop operating systems
 * Experience troubleshooting software, hardware, and basic networking issues
 * Familiarity with installing and configuring software applications and print drivers
 * Strong ability to diagnose and resolve technical issues
 * Experience supporting enterprise users and client-facing environments
 * Proficiency in Microsoft Office Suite
 * Excellent communication and interpersonal skills
 * Ability to manage multiple tasks and prioritize effectively
 * Ability to work in a team environment with a flexible schedule
 * Experience troubleshooting desktops, printers, and laptops preferred
 * Ability to collaborate with IT teams for escalations and issue resolution

## Description

We are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment., * Identify, manage, escalate, and resolve technical issues in a timely and professional manner

 * Provide basic to intermediate technical support to clients
 * Troubleshoot application issues and diagnose desktop and laptop software problems
 * Install, configure, and maintain software, print drivers, utilities, and related applications
 * Troubleshoot a wide range of IT issues including software, hardware, and networking
 * Monitor systems to identify potential problems and take corrective action
 * Ensure all issues are properly documented and escalated according to support processes
 * Deliver consistent, customer-focused technical support while meeting service level expectations


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