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# Technical Support Representative

- **Company:** After School Matters, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Computer Literacy, Web Browsers, Network Architecture
- **Published:** August 20, 2026
- **Apply:** https://consultsiliconvalley.applytojob.com/apply/Dg1lRE7QIO/Technical-Support-Representative?source=GS

## About the Role

* Minimum of 6 months of Technical Support Representative experience.
 * Must have solid computer skills, and the ability to adapt and learn technology quickly.
 * Strong phone presence and excellent written and verbal communication skills
 * Ability to work in a fast-paced, busy Customer / Tech Support team.
 * Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
 * Must be hungry to learn, caring towards others, and creative in your problem solving.
 * Knowledge of network infrastructure and connectivity is a plus .
 * Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

Work Schedule & Setup

 * Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.
 * Open to working flexible hours, including night, weekend, and holiday shifts.

## Description

We're not looking for average. We're building a team of sharp, collaborative, fast-moving, detail-obsessed professionals who take pride in efficiency and execution.

As a member of our Technical Support Representative team, you'll be at the forefront of creating positive customer experiences. This role is ideal for someone who thrives in a dynamic environment, embraces continuous learning, and enjoys solving challenges creatively. You'll play a key part in shaping how customers interact with our technology while contributing to a supportive and high-performing team culture.

Responsibilities

 * Provide first-level technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues.
 * Troubleshoot and resolve basic hardware, software, browser, and connectivity-related problems.
 * Accurately document customer interactions, issues, and resolutions in the support system.
 * Deliver clear, professional, and empathetic communication while maintaining a strong customer-focused approach.
 * Collaborate with team members in a fast-paced technical support environment to meet service-level expectations.
 * Escalate complex technical issues to higher-level support teams when necessary, following proper procedures.
 * Demonstrate creativity and critical thinking in diagnosing issues and identifying effective solutions.
 * Support basic network and connectivity troubleshooting when applicable.


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