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# Tier 1 Network Engineer - TS

- **Company:** Insight Global
- **Location:** Morrisville, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Wireless LAN, CompTIA Security+, Computer Networks, Dynamic Multipoint Virtual Private Networks, Network Troubleshooting, Network Monitoring, Routing, Security Information and Event Management, Wireless Networks, Zenoss, SolarWinds (Software), Performance Monitor, Wireless Technologies, Kibana, Splunk, Servicenow, ManageEngine
- **Published:** May 30, 2026
- **Apply:** https://www.juju.com/job/00000000g3jk03

## About the Role

* Active Top Secret (TS) clearance or higher with sole U.S. citizenship.

 * CompTIA Security+ or Network+ certification.

 * 1-2+ years of experience in routing and switching.

 * 1-2+ years of WLAN experience or equivalent knowledge.

 * 1-2+ years of Help Desk or NOC experience, with expertise in troubleshooting network management tools and ticketing platforms for end-client networks.

 * Experience using ticketing platforms (e.g., ServiceNow, Remedy, ManageEngine).

 * Experience with Network Management Systems (e.g., SolarWinds, Zenoss, ThousandEyes). * Certifications such as CCNA, CWNA.

 * Familiarity with SIEM tools (e.g., Kibana, Splunk).

 * Knowledge of DMVPN and wireless technologies.

## Description

* Support a 24x7x365 mission-critical environment, with availability for both day and night shifts.

 * Act as a key contributor in endpoint management, ensuring rapid incident resolution through proactive monitoring and ticket response.

 * Apply entry-level troubleshooting methodologies to address complex and diverse network issues involving mixed media and protocols.

 * Support and maintain Cisco wireless network products and protocols, adhering to best practices.

 * Provide technical support to internal and external customers during critical service-related issues.

 * Effectively communicate and manage customer expectations regarding network performance and issue resolution.

 * Utilize strong critical thinking skills and sound judgment to quickly and effectively resolve network issues.


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