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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Aspen One - **Location:** El Jebel, CO, United States - **Salary:** $56,160.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Issue Tracking Systems, Microsoft Office, Networking Basics, Office Suite, Wi-Fi Technology, Peripherals, User Accounts - **Published:** August 20, 2026 - **Apply:** https://www.careerjet.com/jobad/usd23788baea04e31c5209eafff6d9f12b ## About the Role * High School Diploma or equivalent required * Professional computer experience required * A valid driver's license Knowledge, Skills & Abilities * Proficient knowledge of Microsoft Office applications * Knowledge of Windows 11 operating systems required * Strong troubleshooting skills and both hardware and software * Proficiency in troubleshooting, disassembling and repairing PC's and peripherals required * Proficiency with Microsoft Office * Proficient knowledge of WiFi and networking basics * Experience with Help Desk Institute (HDI) Certifications, A+ Certifications * Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS) * Ability to work with and build relationships with employees at all levels throughout the Company * Ability to engage with internal customers in a positive and helpful manner * Ability to work independently with minimal supervision * Attention to detail, * Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required * Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces * Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) ## Description The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services. The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience. Job Posting Deadline Applications for this position will be accepted until September 1, 2026. Essential Job Functions/Key Job Responsibilities * Answer Help Desk Calls * Troubleshoot a variety of hardware and software problems either over the phone or in person * Record all calls in ticket tracking system * Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications * Replace faulty hardware * Create\manage user accounts * Deal with warranty issues * Use inTune for PC deployments * Replace leased assets under a deadline * Other duties as assigned, This position is essential to the success of our retail stores. 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