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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Systems Analyst - **Company:** COMPVETS LIMITED LIABILITY COMPANY - **Location:** Cambridge, MA, United States - **Experience:** Experienced - **Salary:** $104,000.0 - $111,426.0 - **Contract:** Temporary to permanent - **Skills:** Amazon Web Services, Application Performance Management, Software as a Service, Cloud Computing, System Configuration, Distributed Systems, File Transfer, HP Systems Insight Manager, IT Management, Information Technology Operations, Network Troubleshooting, System Center Configuration Manager, Object-Oriented Software Development, Systems Development Life Cycle, Remote Access Technology, Remote Service Software, Software Engineering, File Transfer Protocol (FTP), System Availability, Software Application Programming, Performance Monitor, Serverless Computing, Servicenow, Microservices - **Published:** August 20, 2026 - **Apply:** https://www.careerjet.com/jobad/uscd9a2e68d2dadf42afbb6ea3e587e4a1 ## About the Role * Minimum 3-5 years of relevant experience supporting or developing applications. * At least 3 years of full-time experience in application support or development in a relevant technology environment. * Hands-on experience managing MoveIT or an equivalent SFTP/file-transfer platform. * Experience configuring and troubleshooting automated file transfers. * Advanced troubleshooting skills across applications, networks, and technical environments. * Strong ability to analyze complex technical problems and identify appropriate solutions. * Excellent verbal, written, interpersonal, and technical documentation skills. * Strong customer-service orientation. * Ability to work effectively with end users, technical teams, and business stakeholders. * Ability to collaborate effectively while also working independently. * Strong attention to detail and ability to manage changing priorities. * Ability to reprioritize tasks based on business and operational needs. * Ability to provide 24x7 on-call support when scheduled. Desired Qualifications * Experience with ITSM platforms, such as ServiceNow. * Experience with application monitoring, alerting, and performance-management tools. * Strong understanding of object-oriented design and development. * Experience supporting traditional monolithic applications. * Experience with distributed and microservices-based architectures. * Familiarity with AWS. * Familiarity with Amazon EKS and cloud-based application environments. * Understanding of Lambda and serverless concepts. * Knowledge of enterprise IT operations and application support practices. * Understanding of the Software Development Life Cycle (SDLC). * Experience working with incident, problem, change, and release-management processes. * Strong aptitude for learning new technologies. * Demonstrated interest in process improvement and operational efficiency. Technical Skills * Application Support & Troubleshooting * Tier 2 IT Support * MoveIT / SFTP * Automated File Transfers * Incident & Request Management * ITSM / ServiceNow * SCCM * Remote Support Tools * Application Monitoring * Performance Monitoring * Network Troubleshooting * AWS * Amazon EKS * Serverless / Lambda * Microservices * Distributed Applications * Object-Oriented Development * SDLC * Change Management * Technical Documentation Key Attributes * Excellent customer-service skills * Strong analytical and troubleshooting abilities * Clear and professional communication * Strong documentation skills * Team-oriented and collaborative * Ability to work independently * High level of professionalism * Strong attention to detail * Adaptable and willing to learn new technologies * Proactive approach to identifying and resolving recurring issues * Ability to work effectively in a fast-paced IT operations environment ## Description We are seeking an experienced Technical Systems Analyst to provide Tier 2 IT application support for both custom-built and commercial off-the-shelf (COTS)/SaaS applications. The analyst will be responsible for troubleshooting technical issues, resolving escalated incidents and service requests, supporting application administration, and providing high-quality customer service. The ideal candidate will have strong technical troubleshooting skills, experience supporting file-transfer systems such as MoveIT/SFTP, and the ability to analyze application issues, identify trends, and recommend improvements., Application Support * Provide timely resolution for escalated service tickets and technical incidents. * Deliver high-quality technical support to end users through phone, chat, email, and other communication channels. * Troubleshoot application, network, and technical issues using available tools and technologies. * Utilize remote-access tools, SCCM, and other enterprise support tools as required. * Support both internally developed and COTS/SaaS applications. * Manage and maintain application-related ticket queues while meeting established SLAs. * Provide timely status updates to end users and stakeholders. * Document end-user interactions, troubleshooting steps, findings, and resolutions. * Escalate complex incidents to appropriate technical teams when necessary. * Maintain application documentation and ensure documentation meets established standards. Application Monitoring & Process Improvement * Monitor applications and respond to system availability and service-degradation alerts. * Assist with administration and improvement of application performance monitoring solutions. * Analyze incident and service-ticket data to identify recurring issues and trends. * Recommend and implement process improvements and alternative technical solutions. * Evaluate existing applications and software against business and user requirements. * Analyze, design, recommend, and implement system changes as appropriate. * Support application administration and ongoing operational improvements. File Transfer & Integration Support * Manage and support MoveIT or equivalent SFTP/file-transfer platforms. * Configure and troubleshoot automated file-transfer processes. * Investigate failed, delayed, or incomplete file transfers. * Monitor file-transfer workflows and resolve connectivity or configuration issues. * Coordinate with application and infrastructure teams to resolve integration-related problems. ITSM & Change Management * Utilize ITSM tools to review incidents, service requests, and change-management activities. * Assist in assessing the potential impact and scope of system outages. * Participate in change-management processes and technical reviews. * Maintain accurate records of incidents, changes, resolutions, and application configurations. Security & Compliance * Follow established security protocols and organizational standards. * Ensure application support activities comply with applicable security and operational requirements. * Protect system and user information while performing troubleshooting and administrative activities. * Adhere to established quality, security, and operational processes., Technical Systems Analyst (Applications Operations Team) The Role: This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS (MoveIT and… + 4 hours ago, Enter Job Description... This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS (MoveIT and others as assigned) applications. They are… + 7 hours ago, Technical Systems Analyst (Applications Operations Team) The Role: This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS (MoveIT and… + 13 hours ago + ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Microservices: how to get started with Spring Boot and Kubernetes](https://www.wearedevelopers.com/videos/242-microservices-how-to-get-started-with-spring-boot-and-kubernetes) - [Robots are coming into the wild! 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