> Markdown version of [/jobs/ext/2152746-lead-software-platform-engineer](https://www.wearedevelopers.com/jobs/ext/2152746-lead-software-platform-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Software / Platform Engineer - **Company:** Global Technologies, Incorporated - **Location:** Bridgewater, MA, United States - **Experience:** Expert - **Salary:** $120,000.0 - $161,600.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, Architectural Patterns, Microsoft Azure, Cloud Computing, Configuration Management Databases, Configuration Management, Software Documentation, Software Quality, Information Systems, Computer Programming, Databases, DevOps, Middleware, Information Technology Operations, Knowledge Management, Requirements Management, Server Administration, Software Engineering, Web Services, Scripting, Google Cloud, ServiceNow IT Service Management, Information Technology, Servicenow - **Published:** August 20, 2026 - **Apply:** https://www.careerbuilder.com/job-details/lead-servicenow-platform-engineer-bridgewater-nj--b6c172b3-0252-439b-a87b-7f3d2ac34d9a ## About the Role * Bachelor's or Master's degree in Computer Science, Engineering, or a related field. * 7+ years of experience focused on ServiceNow platform engineering and architecture. * Strong hands-on expertise in Information Technology Service Management (ITSM), including core process design, workflow automation, and operational reporting. * Proven expertise in Information Technology Operations Management (ITOM) with deep experience in Discovery, Event Management, Service Mapping, and/or CMDB design aligned to the Common Service Data Model (CSDM). * Deep knowledge of ServiceNow scripting, including JavaScript and Glide Application Programming Interfaces (Glide APIs). * Strong experience with Flow Designer and IntegrationHub for ITSM and ITOM orchestration and automation. * Experience working within Agile methodologies and DevOps practices. * Excellent problem-solving, communication, and technical leadership skills. Preferred Qualifications * ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). * Experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). * Strong knowledge of the Information Technology Infrastructure Library (ITIL) framework and enterprise architecture principles. * Familiarity with security, risk, and compliance standards relevant to enterprise ServiceNow implementations. * ServiceNow Certified Implementation Specialist (CIS) certification, particularly in Information Technology Service Management (ITSM) or Information Technology Operations Management (ITOM). Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office., Agile Programming Methodologies, Amazon Web Services (AWS), Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Automation, Best Practices, Business Operations, CAD (Computer-Aided Design) Software, Change Management, Change Requests/Orders, Channel Support, Cloud Computing, Community Support, Computer Science, Configuration Management, Continuous Improvement, Cross-Functional, Data Modeling, Data Quality, DevOps, Enterprise Architecture, Event Management, Financial Services, GCP (Good Clinical Practices), Human Resources, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Industry Standards, Industry/Trade Analysis, Information Technology & Information Systems, JavaScript, Knowledge Management, Leadership, Mentoring, Microsoft Windows Azure, Middleware, Operations Management, Problem Solving Skills, Process Improvement, Process Management, Quality Metrics, Regulatory Compliance, Requirements Management, Risk, Scripting (Scripting Languages), Service Delivery, ServiceNow, Software Administration, Software Development, Software Engineering, Systems Administration/Management, Systems/Internals Programming, Technical Delivery, Technical Leadership, Technical Operations, Technical Support, User Documentation, Web Services, Willing to Travel ## Description We are seeking a highly skilled and experienced Lead Software / Platform Engineer to drive the design, development, and optimization of the ServiceNow Platform. This role is critical to shaping platform architecture, ensuring scalability and reliability, and delivering enterprise-grade solutions that support digital transformation initiatives across the organization. The role requires deep expertise in both Information Technology Service Management (ITSM) and Information Technology Operations Management (ITOM), with a strong emphasis on Discovery and alignment to the Common Service Data Model (CSDM)., * Architect, design, and implement scalable, secure, and high-performing ServiceNow solutions across Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Human Resources Service Delivery (HRSD), and other platform capabilities. * Serve as a technical lead for IT Service Management (ITSM) processes including Incident Management, Problem Management, Change Management, Request Fulfillment, and Knowledge Management, ensuring consistent adoption of best practices and platform standards. * Lead ServiceNow Information Technology Operations Management (ITOM) implementations with deep expertise in Discovery, Event Management, Service Mapping, and health modeling, aligned to Common Service Data Model (CSDM) standards. * Own the platform Configuration Management Database (CMDB) strategy, including data model design, Discovery patterns, data quality, relationship integrity, and lifecycle governance in accordance with CSDM best practices. * Collaborate with cross-functional teams to gather requirements, design workflows, and deliver ITSM and ITOM enhancements, automations, and integrations. * Mentor and guide engineers and developers, fostering a culture of technical excellence, operational stability, and continuous improvement. * Establish and enforce platform governance, architectural patterns, code quality standards, and operational best practices across ITSM and ITOM solutions. * Design and implement integrations between ServiceNow and enterprise systems using Application Programming Interfaces (APIs), web services, and middleware technologies. * Stay current with ServiceNow releases, features, and industry trends to proactively drive innovation and optimization across ITSM and ITOM capabilities. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)