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# OSI System Technician

- **Company:** Saint-Gobain
- **Location:** Malvern, PA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $81,500.0 - $126,500.0
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Linux Servers, Windows Servers, NetBackup, NetApp Applications, Networking Basics, Open Systems Interconnection (OSI), Performance Tuning, Systems Development Life Cycle, Information Technology, Hardware Infrastructure
- **Published:** August 20, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3358960671&tx=KP6565FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* A Bachelor's degree in computer science is required
 * Knowledge of Project Management Methodologies
 * 5-7 Years with Server technologies experience
 * Server and Infrastructure Management: Expertise in maintaining and troubleshooting server hardware, operating systems, and infrastructure components across multiple locations.
 * OS Software Upgrades and Patching: Proficiency in planning, executing, and verifying system updates, patches, and upgrades for various OS platforms.
 * Technical Problem-Solving: Strong analytical skills to diagnose issues quickly and implement effective solutions to minimize downtime.
 * Security and Compliance: Knowledge of security protocols, guidelines, and industry best practices to ensure infrastructure adheres to security policies and standards.
 * Capacity Planning and Performance Tuning: Ability to monitor system performance, forecast capacity needs, and optimize infrastructure to meet current and future demands.
 * Project Management and Collaboration: Experience working with business units on infrastructure projects, including planning, execution, and stakeholder communication.
 * Documentation and Reporting: Skills in creating detailed technical documentation, activity logs, and compliance reports aligned with global and organizational objectives.
 * Customer Relations and Support: Strong communication skills to manage customer expectations, provide support, and foster positive relationships with stakeholders.
 * Knowledge of Network and Connectivity: Understanding of networking principles, protocols, and bandwidth management is critical to infrastructure operations.
 * Willingness to Travel: Flexibility and preparedness for regular travel within Canada, and occasional travel to the US, to support on-site activities and projects.

## Description

* Support, manage, develop, implement, and troubleshoot all on-site infrastructure, including NetBackup server, NetApp server, Windows Servers, Linux servers, and other infrastructure as required
 * Support, manage, develop, implement, and troubleshoot all local data rooms at remote locations.
 * Ensure all Infrastructure is compliant with DSI Security doctrine, including business infrastructures
 * Manage the Manage Print program for North America
 * Ensure all infrastructure is monitored utilizing the SG standard monitoring solution.
 * Provide disaster recovery testing for all critical on-site infrastructure and ensure details are documented and communicated to stakeholders.
 * See to the handling and proper description of incidents
 * Monitor and validate the resolution of incidents and problems, and allocate appropriate priorities
 * See to the handling of service requests (major or minor changes), their recording, and the follow-up of their implementation
 * Participate in the change process-
 * Lead the local technical committee
 * Maintain at a technical level all technical assets in accordance with Saint-Gobain standards

Systems development projects

 * Participate in the technical scoping of the functional need expressed by the entity to the BRM
 * Participate in the solution implementation project
 * Accept the technical solution with the project manager
 * Draft and develop the operational record-
 * Develop complex project requests-

Capacity Planning

 * Monitor resource use and follow up on the performance of the systems' different components (through technical indicators)
 * Guarantee the needs-resources fit
 * Responsible for technical assets: in charge of all technical assets (servers, storage, back-up, printers...), ensure updates to the inventory, the mapping, and technical documentations concerning infrastructures.

Customer Relations

 * Ensure that customer needs are considered in line with the strategy defined by DSI Group.
 * Measure customer satisfaction and provide reporting.
 * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 * Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 * Build sustainable relationships and trust with customers

Technical Documentation

 * Responsible for creating technical documents and manuals, explaining complex information in a clear and concise manner and working with SGTS teams to ensure accuracy of detailed descriptions.
 * Plan, develop, organize, write, and edit operational procedures and manuals


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