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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Transdev North America, Inc. - **Location:** Boston, MA, United States - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Software Documentation, Computer Networks, Linux, Issue Tracking Systems, Network Troubleshooting, Remote Service Software, Software Systems, Backup and Restore, Tablet Computers, Peripherals, Computer Equipment, Information Technology, Wireless Technologies - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/d8353bb6-8623-4401-a675-8788a5d204fd ## About the Role * Proven experience working in a technical support role, preferably in an IT help desk environment. * Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations. * Must be able to write system documentation for new and existing programs. * Ability to effectively help coordinate and manage system-wide computer interfaces a plus. * Must have the ability to prioritize and deal with time pressures and daily system problems. * Ability and willingness to learn applications and provide support. * Ability to support wireless technologies including phone and tablets. * Ability to support LAN phone technology. * Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux). * Proficiency in troubleshooting common technical issues and providing timely resolutions. * Excellent communication and interpersonal skills, with a customer-focused approach. * Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong analytical and problem-solving skills with attention to detail. * Experience with remote support tools and ticketing systems. * IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus. * Knowledge of networking concepts and protocols is desirable. PHYSICAL DEMANDS : The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. * 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities. * 10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard. * The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen * Must be able to lift fifty (50) pounds., * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev, If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. ## Description The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned., * Provide first-line support and technical assistance to users via phone, email, or in person. * Diagnose and troubleshoot software, hardware, and network issues promptly and effectively. * Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution. * Install, configure, and maintain computer systems, peripherals, and software applications. * Perform routine maintenance tasks, such as updates, patches, and system backups. * Create and update technical documentation, user guides, and knowledge base articles. * Assist in the deployment and rollout of new hardware and software solutions. * Maintain and update local asset inventory. * Conduct training sessions and workshops to educate users on IT best practices and procedures. * Collaborate with other IT team members to improve processes and procedures. * Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge. ## Related Videos - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)