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# Helpdesk Analyst

- **Company:** TRI FORCE
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Issue Tracking Systems, Genesys
- **Published:** August 20, 2026
- **Apply:** https://www.dice.com/job-detail/39bea0f3-85c6-4a2d-8fd2-ed7319827450

## About the Role

Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process



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