> Markdown version of [/jobs/ext/2153256-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/2153256-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician - **Company:** PROPERTY MASTER OF MICHIGAN INC - **Location:** United States - **Experience:** Experienced - **Salary:** $64,480.0 - $85,280.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Microsoft Azure, Microsoft Online Services, Computer Aided Three-Dimensional Interactive Application (CATIA), Computational Fluid Dynamics, System Configuration, SolidWorks (CAD), Linux, Linux System Administration, Windows PowerShell, Software Tools, Microsoft SharePoint, Siemens NX, Scripting, Microsoft InTune, Ansys, Servicenow, ManageEngine - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/dba8bf51-7ce1-4e5e-91bf-c6935252699d ## About the Role * 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2-3 responsibilities. * Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration. * Proficiency in Windows and Linux environments. * Strong understanding of endpoint management, device compliance, and identity access control. * Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications). * Strong troubleshooting skills with a proactive, customer-focused mindset. * Clear communication, solid documentation skills, and attention to operational detail. Preferred Skills and Experience * Experience in manufacturing, engineering, or heavy industry settings. * Familiarity with GCC High or similar secure operational environments. * Experience using ManageEngine, ServiceNow, or other ITSM tools for asset and service management. * Knowledge of PowerShell or other scripting for automation and reporting. * Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent. Additional Requirements * Ability to work extended hours and weekends as necessary. ## Description We're looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you'll take ownership of resolving complex end-user issues, managing devices through Intune, and administering identity and access systems in Azure / Entra ID. You'll work closely with engineering, manufacturing, and operations teams - supporting the systems that keep our organization running, including CAD, CAM, and CFD applications. You'll also help drive operational excellence through strong onboarding/offboarding, asset management, and ITSM practices. This position is ideal for someone with strong technical depth, clear communication, and experience in industrial, manufacturing, or engineering environments who thrives on keeping systems and people performing at their best. Responsibilities * Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations. * Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security. * Manage Azure / Entra ID identities, MFA, and conditional access policies. * Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint). * Support and troubleshoot engineering software such as CAD, CAM, and CFD tools (SolidWorks, CATIA, ANSYS, Siemens NX, etc.). * Manage the onboarding and offboarding lifecycle - provisioning accounts, configuring systems, and reclaiming or redeploying hardware. * Oversee asset management, tracking devices, licenses, and inventory using ManageEngine or similar tools. * Contribute to ITSM workflows, including incident, request, and change management. * Collaborate with systems and network teams on escalations and continuous improvement. * Support secure operations, including GCC High or other regulated environments (experience a plus). * Maintain clear, up-to-date documentation and SOPs for systems, processes, and recurring tasks. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Cloud Vendor Lock-In - Is it just a new version of the Database Abstraction Layers?](https://www.wearedevelopers.com/videos/1185-cloud-vendor-lock-in-is-it-just-a-new-version-of-the-database-abstraction-layers) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)