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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SITEC - Service Now Configuration Manager Senior - MacDill AFB - **Company:** Peraton Inc - **Location:** Tampa, FL, United States - **Experience:** Expert - **Salary:** $80,000.0 - $128,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, IMac, Application Services, Software as a Service, Configuration Management Databases, Configuration Management, Network Architecture, Computer Network Operations, ServiceNow IT Service Management, Information Technology, Servicenow - **Published:** August 20, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18006063?backUrl=%2Fcareer%2F18006063%2FSitec-Service-Now-Configuration-Manager-Senior-Macdill-Afb-Florida-Macdill-Air-Force-Base ## About the Role * Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA degree, 6 years with a MS/MA degree, 3 years with a PhD * A DoD TS/SCI clearance is required * Experience developing CMDB data quality strategies, health metrics, remediation workflows, and governance controls. * Expertise in CI population, reconciliation, Discovery, Service Mapping, Import Sets, and IRE. * Expertise applying CSDM to model business services, application services, and supporting infrastructure. * Experience leading Change and Configuration Management, CCB activities, CI baselines, and impact analysis. * Strong documentation, mentoring, and reporting skills supporting audits, inventory, RMF/ATO, and compliance. Desired Qualifications: * 3-5 years of IT experience, including 2+ years working directly with the ServiceNow CMDB. * Working knowledge of ServiceNow CMDB fundamentals: CI classes, relationships, IRE, CMDB Health, and Discovery. * Familiarity with the Common Service Data Model (CSDM) and service mapping concepts. * ITIL 4 Foundation certification, ServiceNow Configuration Management Database (CMDB) Fundamentals, plus a solid grasp of the Configuration Management process. * Strong analytical skills for data quality investigation and remediation, driving issues to root cause. * Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders. * Experience with on-premises or air-gapped ServiceNow deployments rather than SaaS or cloud instances. * ServiceNow certifications such as CSA, CIS-Discovery, or CIS-ITOM. * Experience integrating third-party or authoritative data sources into the CMDB. * Familiarity with ITAM, SAM, and HAM, and the relationship between assets and CIs. ## Description Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement. * Monitor and improve CMDB Health metrics-completeness, compliance, correctness, staleness, orphaned CIs, and duplicates-using ServiceNow CMDB Health dashboards. * Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record. * Align CI classes and relationships to the ServiceNow Common Service Data Model (CSDM) across the Foundation, Design, Manage, and Technical Services domains as applicable. * Partner with service owners to model business services, application services, and their supporting infrastructure. * Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets. * Reconcile authoritative data from multiple sources into a single trusted CI record. * Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations. * Partner with the Change Management process to ensure CI relationships and impact analysis are accurate before changes are approved. * Produce and maintain configuration management documentation, work instructions, and standard operating procedures. * Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary. * Provide CI and dependency data supporting audit, inventory, and compliance reporting. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Maturity assessment for technicians or how I learned to love OWASP SAMM](https://www.wearedevelopers.com/videos/351-maturity-assessment-for-technicians-or-how-i-learned-to-love-owasp-samm) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! 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