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# IT Service Transition Manager

- **Company:** RTX
- **Location:** Sudbury, MA, United States
- **Experience:** Expert
- **Salary:** $107,500.0 - $204,500.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Release Management
- **Published:** August 20, 2026
- **Apply:** https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-MA-TEWKSBURY-TB2--50-Apple-Hill-Dr--SUDBURY-BLDG-Tewksbury-Tb2-200-Sudbury/IT-Service-Transition-Manager_01868087

## About the Role

The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance, * Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.

 * Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

 * Experience with service transition and knowledge management
 * Experience with continual service improvement and process improvement methodologies
 * Experience with change, config, and release management
 * ITIL certification
 * CORE certification

What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

## Description

The IT Service Transition Manager will plan, coordinate, and execute the deployment of technology changes into production across the CDS enterprise environment. This role will ensure deployments are performed in a controlled, repeatable manner with minimal impact to business operations by collaborating with CDS Process and Service Owners. The Deployment Manager will act as the single point of coordination during production cutovers, ensuring operational readiness, risk mitigation, and clear communication throughout the deployment lifecycle., * Lead all CDS service deployment. activities, maintaining close alignment with CDS project portfolio activities and the Program Management Office (PMO).

 * Oversee deployment plans and tool.
 * Coordinates cutovers and back-out plans.
 * Ensure successful implementation in the production environment and verifies post deployment stability.
 * Partner with CDS Process and Service Owners, and the Service Desk to confirm documentation, support models, monitoring, and escalation paths are in place, and communicate deployment status, risks, and outcomes to technical and business stakeholders.
 * Ensure operational readiness and coordination throughout the Service Transition Lifecycle.


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