> Markdown version of [/jobs/ext/2154256-global-service-desk-level-i](https://www.wearedevelopers.com/jobs/ext/2154256-global-service-desk-level-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Service Desk level I - **Company:** Blue Origin - **Location:** Merritt Island, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Antivirus Softwares, Apple Mac Systems, Biometrics, Microsoft Management Console, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Visio, Enterprise Software Applications, Software Troubleshooting, Information Technology, User Administration - **Published:** August 20, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18011573?backUrl=%2Fcareer%2F18011573%2FGlobal-Service-Desk-Level-I-Florida-Merritt-Island ## About the Role * Proven track record working in an enterprise-level technical helpdesk or desktop support role for at least two years in addition to AS degree in IT or related field or equivalent additional experience, supporting hardware/software troubleshooting and being in a customer-facing position * Extensive experience with Windows 11; Microsoft Office including Project and Visio; Domain account and computer management; Adobe products; Antivirus, Disk Encryption, and VPN applications * Previous call center experience, especially supporting high volumes of calls * General awareness of troubleshooting computer systems, Microsoft Office products, and VPN solutions * Active Directory security group, computer, and user administration * Ability to identify potential changes and system improvements to present to senior team leaders for consideration and implementation * Self-starter with high energy and a desire to learn * Customer-centric attitude to support and instruct computer users to provide efficient resolution of complex problems * Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion. * Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Desired: * Two or more years of experience in IT, customer service, or related technical fields * A+, NET+, Security+ or comparable certifications * Excellent written and oral communication skills with demonstrated ability to interact effectively with customers at all levels * Ability to build rapport with customers & teammates * Maintain a positive and professional demeanor * Must be able to prioritize, execute, and make sound decisions in a timely manner. * Ability to document standard work and cross-train as needed * Able to adjust quickly to fast changing priorities and deadlines * Strong attention to detail * Fundamental knowledge of Mac OS and Linux ## Description The ideal candidate must have a passion for providing a world-class experience in customer service to employees seeking assistance with their IT related issues. The technician will be expected to manage a large workload under tight deadlines as this team provides support for all the teams that design and build our space vehicles while ensuring departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met at their home site as well as any remote sites that the technician supports., * Actively work in the online ticketing system to triage, resolve, and route tickets to the appropriate teams in a timely manner to maintain department service level agreements. * Provide 1st & 2nd Tier Chat & Phone support to end-users to resolve, report, and escalate on user issues * Maintain Support in after-hours settings- providing coverage for any organizational needs * Front lines for incident reporting & escalation to the broader Enterprise Technology group * Creating documentation and providing feedback on existing documentation to assist in building or updating processes., Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum. Background Check * Required for all positions: Blue's Standard Background Check * Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation * Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. * Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [WeAreDevelopers LIVE - What Development and Tattoos Have in Common and more](https://www.wearedevelopers.com/videos/1380-wearedevelopers-live-what-development-and-tattoos-have-in-common-and-more) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)