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# IT Support Specialist

- **Company:** After School Matters, Inc.
- **Location:** Albany, NY, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux System Administration, Software Engineering
- **Published:** August 20, 2026
- **Apply:** https://touchsupport.applytojob.com/apply/gMQpiRMqsg/Junior-IT-Support-Specialist?source=GS

## About the Role

We have successfully trained staff from scratch for several years and built a robust and learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field and strong motivation to learn and succeed. Therefore, we hire for character and train the skill, and our requirements are set accordingly, with a few simple preconditions:

 * Excellent communication skills in the English language, as our clients are primarily US-based
 * High school degree
 * Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
 * Solution-oriented mindset and passion for resolving problems
 * Passion for working with people and helping them to get their stuff work
 * Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.
 * Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes.

## Description

At the moment, we are looking for several new team members to join us for our Junior IT Support Specialist role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best! The daily responsibilities of a Junior IT Support Specialist are to:

 * Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
 * Assist in onboarding, educating, and supporting our customers through their journey
 * Help and guide our customers with technical and billing-related questions.
 * Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
 * Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience


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