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# Network Operations Center Technician | Data Center - 1S6J020

- **Company:** Amazon.com, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Centers, Domain Name System (DNS), Network Troubleshooting, Networking Basics, Network Monitoring, Routing, TCP/IP, Computer Network Operations, Information Technology
- **Published:** August 20, 2026
- **Apply:** https://www.careerjet.com/jobad/us1cff6a954618fcae8f87f1786a9296db

## About the Role

* Associate degree in Information Technology, Networking, or a related field, or equivalent practical experience
 * 2+ years of network operations, technical support, data center, telecom, or systems administration experience
 * Working knowledge of TCP/IP, DNS, routing, switching, monitoring, and common network troubleshooting methods
 * Experience with ticketing, monitoring, and incident-management platforms
 * CCNA, Network+, ITIL Foundation, or comparable certification preferred
 * Calm, clear communication and disciplined documentation during high-priority incidents
 * Availability to work rotating shifts, nights, weekends, and holidays in a 24/7 environment

All applicants must be legally authorized to work in the United States without sponsorship and must already possess long-term work authorization.

## Description

The Network Operations Center Technician will help maintain continuous visibility into network and infrastructure performance. Working within a 24/7 operational environment, this person will monitor systems, investigate alerts, document incidents, and coordinate timely escalation to keep services available and customers informed., * Monitor network, server, environmental, and facility alerts through centralized monitoring platforms

 * Triage incidents, perform first-line diagnostics, and escalate based on severity and established procedures
 * Track tickets, event timelines, actions, handoffs, and resolution details with accuracy
 * Support basic network and systems tasks, including connectivity checks, port validation, and remote-hands coordination
 * Communicate service status and incident updates to internal teams, vendors, and authorized customers
 * Follow change-management, access-control, security, and incident-response procedures
 * Maintain shift logs, dashboards, knowledge articles, and operating documentation
 * Participate in post-incident reviews and recommend improvements to monitoring and response workflows


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