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# IT Generalist

- **Company:** 3db Labs
- **Location:** West Chester Township, OH, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, System Configuration, Desktop Computing, Linux, VMware ESX Servers, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Web Applications, Wi-Fi Technology, Gitlab, Microsoft InTune, Microsoft Onedrive, Information Technology, Network Support, Cisco
- **Published:** August 20, 2026
- **Apply:** https://www.careerjet.com/jobad/us49eb1660a6fbc13ef4b69d7f467c2404

## About the Role

* US Citizen, ability to obtain a US Government Top Secret Clearance
 * 5-10 years IT experience
 * Bachelors or Associates degree in IT, Computer Systems, or similar
 * Experience in a Linux and Windows based environment
 * Current or past US security clearance is a major plus

## Description

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.
For the IT Generalist role, the major list of duties include:
End User Support

 * Maintain/upgrade computers, peripherals, networking equipment, etc.
 * Onboard new employees' computers and handheld devices
 * Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
 * Respond to tickets

Networking Support

 * Configure devices for appropriate networking permissions
 * General troubleshooting/maintenance
 * Familiarity with Cisco CLI a plus

Infrastructure Support

 * VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
 * Create and implement backup and disaster recovery strategies
 * Run cable as needed


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