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# IT Infrastructure Technician

- **Company:** Elanco Animal Health Incorporated
- **Location:** Clinton, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Cyber Security, Computer Networks, Computer Engineering, Networking Hardware, Microsoft Office, Office365, Information Technology, Wireless Technologies, Laptops, Servicenow
- **Published:** August 20, 2026
- **Apply:** https://www.disabledperson.com/jobs/74388421-it-infrastructure-technician

## About the Role

Education: Bachelor's degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience
*
Experience: Minimum of 5 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users
*
Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow

What Will Give You a Competitive Edge (Preferred Qualifications)

 * Experience working within the ITIL framework and IT service management practices
 * Prior collaboration with Operational Technology teams in manufacturing environments
 * Knowledge of regulated manufacturing and laboratory processes and IT-supported systems

## Description

* Ensure continuity and reliability of critical IT hardware, software, and infrastructure to support uninterrupted site operations
 * Provide deskside and end-user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony
 * Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure
 * Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow
 * Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs


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