> Markdown version of [/jobs/ext/2155183-tier-2-help-desk-engineer](https://www.wearedevelopers.com/jobs/ext/2155183-tier-2-help-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Help Desk Engineer - **Company:** Koniag Services, Inc. - **Location:** Washington, VA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Business Software, Local Area Networks, Network Configuration and Change Management, Wide Area Networks, Peripherals, Computer Equipment, Servicenow - **Published:** August 20, 2026 - **Apply:** https://www.juju.com/job/00000000gnxek7 ## About the Role + U.S. citizenship is required, and a criminal background check must be passed. + Must possess an industry-specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start. + Possess a minimum of 2 years of experience administering Windows 10/Windows 11. + Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network, and standalone environments. + Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures. + Ability to analyze and assess customers' service requests and provide prompt technical solutions. + Knowledge and experience in utilizing trouble-ticketing software, ServiceNow, for opening/closing tickets. + Ability to contact and effectively communicate with customers by telephone, Email, Teams, or in person. + Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms. + Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations. + Demonstrated proficiency with operating systems, business applications, and computer hardware platforms. + Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees. + Experience and ability to manage enterprise printing and printer servers. + Ability to lift up to 50 lbs. + Must possess a valid driver's license. ## Description + Serve as an escalation point for the Tier 1 Help Desk. + Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments. + Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures. + Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products. + Provide desktop, laptop, and tablet computer technical support to agency users. + Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations. + Prepare computer equipment for reuse, refresh, or disposal as approved by agency personnel. + Required to work on-site in downtown Washington, DC, and Cheltenham, MD, as requested. + Be a part of a shift team schedule with shifts falling between 0600 - 1800 Hours. + Be willing to provide surge support as needed. + Travel between client sites as needed. ## Related Videos - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)