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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VFD Technical Support Specialist - **Company:** ABB Ltd - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $52,500.0 - $84,000.0 - **Contract:** Permanent contract - **Skills:** Communications Protocols, Modbus, Salesforce.Com, Bacnet - **Published:** August 20, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18010515?backUrl=%2Fcareer%2F18010515%2FVfd-Technical-Support-Specialist-Ohio ## About the Role * Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required. * Knowledge of how Variable Frequency Drives work, REQUIRED. * Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives. * Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate. * Candidates must already have a work authorization that would permit them to work for ABB in the US. Preferred Qualifications: * Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.) * Previous experience troubleshooting a technical product over the phone. ## Description As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. * Assist customers with drive programming, parameter configuration, communication, and integration with control systems * Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues * Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs * Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools * Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)