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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Application Support Engineer - **Company:** After School Matters, Inc. - **Location:** Annapolis Junction, MD, United States - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Configuration Management, Software Documentation, CompTIA Security+, Computer Networks, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Python (Programming Language), Windows PowerShell, Software Deployment, TCP/IP, Virtualization Technology, Data Logging, Scripting, Enterprise Software Applications, 3-tier Architectures, Oracle Cloud Infrastructure, Network Server, Vmware - **Published:** August 20, 2026 - **Apply:** https://omnisciusconsulting.applytojob.com/apply/HgB9597UaU/Enterprise-Application-Support-Engineer?source=GS ## About the Role This position requires a strong background in enterprise application support, systems administration, production operations, troubleshooting, and system integration., * Demonstrated experience supporting enterprise applications and production systems. * Experience troubleshooting applications, servers, operating systems, and related infrastructure. * Experience with enterprise system administration, integration, maintenance, and sustainment. * Knowledge of Windows and/or Linux operating environments. * Understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, and application connectivity. * Experience supporting highly available or mission-critical systems. * Ability to troubleshoot complex technical problems and coordinate resolution across multiple technical teams. * Strong written and verbal communication skills. * Ability to work effectively within a secure federal or DoD/Intelligence Community environment. Desired Qualifications * Experience supporting 24/7 production or mission environments. * Experience with cloud or virtualized infrastructure such as Azure, AWS, OCI, or VMware. * Experience with PowerShell, Python, or other scripting/automation technologies. * Experience with monitoring, logging, alerting, or observability platforms. * Experience providing Tier 2/Tier 3 application or systems support. * Experience with application deployments, upgrades, patching, and configuration management. * CompTIA Security+ or other relevant technical/security certification. * Previous Intelligence Community or DoD contracting experience. ## Description * Provide operational and technical support for enterprise applications and supporting infrastructure. * Monitor application and system health, availability, and performance within production environments. * Troubleshoot complex application, server, operating system, and integration issues. * Perform installation, configuration, maintenance, patching, and upgrades of enterprise applications. * Diagnose incidents and coordinate resolution with engineering, infrastructure, development, and vendor teams. * Support distributed applications and interconnected enterprise systems. * Perform root-cause analysis and develop solutions to recurring operational issues. * Support application deployments, configuration changes, upgrades, and other sustainment activities. * Develop scripts and automation to improve system administration, monitoring, and operational efficiency. * Maintain system documentation, operational procedures, and troubleshooting information. * Support incident, problem, and change management processes. * Ensure systems remain available, reliable, secure, and compliant with applicable customer requirements. * Provide technical support within mission-critical environments requiring a high level of availability. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hacking MSSQL on Cloud. 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