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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Proximity Support Technician - **Company:** Everforth Apex - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Collaborative Software, Computer-Generated Imagery, Issue Tracking Systems, Software Engineering, Office365, Peripherals, Computer Equipment, User Accounts - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/b65af283-c7ed-40fa-a528-de1ed81231e1 ## About the Role * 3+ years of experience in desktop support, service desk, or end-user support within a large enterprise environment. * VIP/Executive support experience. * Desktop support experience with Windows, macOS, MDM, Active Directory, and O365. * Hands-on experience with computer imaging. * Proven experience supporting conference room and collaboration technologies, including Zoom or other video conferencing software. * Strong knowledge of desktop hardware, peripherals, printers, and mobile devices. * Familiarity with ticketing systems and IT service management best practices. * Ability to prioritize multiple requests and work effectively under pressure. Preferred Qualifications * Experience working within large, complex enterprise IT environments. * Knowledge of endpoint management and device compliance solutions. * Industry certifications such as CompTIA A+, Microsoft Certified, ITIL, or equivalent. * Experience supporting hybrid work environments and executive meeting support. ## Description We are seeking a customer-focused Proximity Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This role is responsible for delivering high-touch IT support, resolving hardware and software issues, supporting executive leadership, and ensuring a seamless technology experience across the organization. The ideal candidate brings strong desktop support expertise, excellent communication skills, and a proactive approach to problem-solving. Key Responsibilities * Provide onsite and remote technical support for employees, executives, and VIP users, ensuring timely resolution of hardware, software, and connectivity issues. * Deliver white-glove support to senior leadership and executive stakeholders, maintaining professionalism and discretion at all times. * Troubleshoot, diagnose, and resolve issues related to Windows and macOS operating systems, desktop applications, mobile devices, printers, and peripherals. * Manage user accounts, permissions, and access requests through Active Directory, Microsoft 365, and mobile device management (MDM) platforms. * Support and maintain conference room technology, including Zoom Rooms, Microsoft Teams Rooms, video conferencing systems, audio/visual equipment, and collaboration tools. * Perform computer imaging, deployment, configuration, and lifecycle management of laptops, desktops, and mobile devices. * Coordinate hardware refreshes, software installations, upgrades, and equipment replacements. * Document incidents, service requests, and technical solutions within the IT service management platform. * Collaborate with cross-functional IT teams to escalate and resolve complex technical issues. * Identify opportunities for process improvement and proactively address recurring technical problems. * Support office moves, new employee onboarding, and technology setup activities. ## Related Videos - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)