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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Technician - **Company:** Catapult Sports - **Location:** Maitland, FL, United States - **Experience:** Starter - **Salary:** $83,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Macintosh Computers, Data Systems, Video Game Development, Instant Messaging Technology, Live Connect (Windows), LiveChat, Remote Access Technology, Verification and Validation (Software), Information Technology, Zendesk - **Published:** August 20, 2026 - **Apply:** https://www.careerbuilder.com/job-details/product-support-technician-contractor-maitland-fl--535e9b18-ef39-43d5-bb11-56b51c3cbc48 ## About the Role * 1-2 years of technical support experience is preferred * Willingness to go above and beyond for the customer is required * Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred * Written and verbal communication skills required. * Prior troubleshooting experience with PC or Mac based systems * Experience with support ticketing platforms; Zendesk is preferred * Available to work one 8 hour shift on weekends required * Ability to thrive in a dynamic work environment and see tasks through to completion * Great understanding of a range of sports. Including the challenges that athletes and coaches face., Apple Macs, Artificial Intelligence (AI), Coaching, Communication Skills, Computer Science, Customer Experience, Customer Satisfaction, Data Quality, Desktop Administration, Establish Priorities, Football, On Site Support, Online Chat, Order Delivery, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Productivity Management, Remote Access, Service Delivery, Software Validation, Sports, Sports Science, Sports Software, Team Player, Technical Support, Video Games, Writing Skills, ZenDesk ## Description Catapult Sports provides in-game video and data solutions to Division 1 NCAA football teams. We are looking for innovative, reliable technicians to join our Live Services Operations team to assist with the delivery of these services in 2026., We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer's primary point of contact to ensure LPS Tracking solutions are tested and operational. As a Product Support Technician, you will be responsible for providing time sensitive front line support to onsite technicians of our Advanced LPS Tracking product. Other responsibilities include monitoring and reporting on Live Games in collaboration with other members from our Live Services team, based in the Catapult Orlando/Maitland office or the Wilmington, MA office. This role will have some roster work following the NCAA football schedule. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. WHAT YOU'LL DO * Provide technical support assistance to on site technicians using our Advanced LPS Tracking platform solutions through phone, email or live chat * Collaborate with the dedicated on site technicians to ensure pre-game checks are completed within the agreed upon time frame * Retain ownership of problems through to resolution to ensure a high level of user satisfaction * Escalate time sensitive problems to the next level of support * Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained * Help validate new software features, including getting hands-on with the technology out in the field * Work collaboratively with other members of the global support team and engineering department * Effectively prioritize the incoming queue * Utilize Remote Software to access both customer and internal hardware * Submit a post game summary report for each assigned games for league officials review ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [This App Reached 10,000 Users in One Week. 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