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# Problem Manager

- **Company:** Hays Specialist Recruitment LLC
- **Location:** United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** SC Clearance, Servicenow
- **Published:** August 20, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/CE17CF4CBEBC859411

## About the Role

* Proven experience in a Problem Manager, IT Problem Manager, or similar Service Management role.
 * Strong understanding of ITIL Problem Management and service management best practice.
 * Experience leading Root Cause Analysis investigations and driving corrective actions.
 * Ability to analyse incident trends and identify systemic issues.
 * Strong stakeholder management and communication skills.
 * Experience working within complex enterprise IT environments.
 * Familiarity with ITSM platforms such as ServiceNow or similar.

Desirable

 * Experience within Government, Public Sector, or highly regulated environments.
 * ITIL Foundation or higher certification.
 * Experience supporting Major Incident and Service Operations functions., * British Citizen.
 * Active SC candidates only
 * Able to work independently within a fully remote environment whilst collaborating effectively with technical and business stakeholders.

This is an excellent opportunity for an experienced Problem Manager to play a key role in improving service resilience, reducing recurring incidents, and driving measurable service improvements within a complex programme environment. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

## Description

We are seeking an experienced Problem Manager to join a large-scale enterprise programme. This role will be responsible for owning and driving the end-to-end Problem Management process, identifying the root causes of major and recurring incidents, and implementing long-term solutions to improve service stability and performance.Due to project requirements, applicants must be British citizens and eligible for Security Clearance (SC), with existing SC clearance highly desirable., * Own and govern the Problem Management process and associated controls.

 * Lead Root Cause Analysis (RCA) investigations for major and recurring incidents.
 * Create and manage Problem Records, Known Errors, and Workarounds.
 * Coordinate technical teams to identify underlying causes and long-term resolutions.
 * Track corrective and preventative actions through to completion.
 * Monitor incident trends and recurring service issues.
 * Facilitate Post Incident Reviews (PIRs) and capture lessons learned.
 * Produce RCA reports and present findings to leadership and key stakeholders.
 * Drive continuous service improvement initiatives to reduce repeat incidents and improve operational performance.

Key Deliverables

 * Root Cause Analysis Reports
 * Problem Records
 * Known Error Records
 * Corrective Action Plans
 * Preventative Improvement Plans
 * Post Incident Review Outcomes


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