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# Application Support Analyst

- **Company:** Hays Specialist Recruitment LLC
- **Location:** South Wales, NY, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Testing (Software), Application Performance Management, Software as a Service, Software Documentation, Github, Release Management, Data Logging, Information Technology
- **Published:** August 20, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/9F1E574C07332D954A

## About the Role

* You should either be a recent graduate with a degree in Computer Science/IT/Information Technology or a similar subject, or have some commercial experience working as a Junior Application Support Analyst or in a similar role (eg IT Graduate, Junior Software Developer etc.)
 * Excellent communication and customer service skills
 * An interest in IT systems and application support
 * Strong analytical, organisational and problem-solving skills
 * If you have any experience using GitHub, supporting SaaS applications, this would be an advantage
 * Any exposure to software testing and/or experience working in a Financial Services organisation/environment would also be an advantage

## Description

* Assisting in logging, investigating and resolving application incidents to agreed service levels
 * Monitoring application performance and system alerts, escalating issues as and when required
 * Providing support to users and helping to troubleshoot any application issues
 * Maintaining and updating knowledge base articles, support guides and user documentation
 * Supporting application releases and carrying out post-deployment checks

This role offers excellent scope for career progression, with the opportunity to learn application support, ITIL processes and testing as part of a highly successful and growing team.


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