> Markdown version of [/jobs/ext/2156038-it-desktop-technician-iii-full-time-first-shift-is-t](https://www.wearedevelopers.com/jobs/ext/2156038-it-desktop-technician-iii-full-time-first-shift-is-t). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Technician III, Full-Time, First Shift, IS&T - **Company:** UC Health - **Location:** Cincinnati, OH, United States - **Experience:** Experienced - **Salary:** $36,379.0 - $43,659.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Web Browsers, Issue Tracking Systems, Microsoft Office - **Published:** August 20, 2026 - **Apply:** https://www.jofdav.com/jobs/59321823-it-desktop-technician-iii-full-time-first-shift-is-t ## About the Role The IT Desktop Technician 3 is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills. Using effective communication, technical, and analytical skills, IT Desktop Technician 3 will participate in projects, provide technical support including maintenance and upgrading of desktops and laptops. IT Desktop Technician 3 will develop and maintain positive working relationships with all internal and external customers and vendors. IT Desktop Technician 3 will coordinate the installation, maintenance, and technical support of all UC Health desktop software and hardware. IT Desktop Technician 3 will provide technical expertise and support to the end user with primary focus on support of Windows OS, MS Office Suite, UC Health supported browsers and application software. * Minimum Required: Required: Associate's degree in IS&T or related field. * Preferred: Bachelor's degree. + 2 Years equivalent experience can substitute for an Associate's degree plus 4 years work experience. * Preferred Certificate: + CompTIA A+ + MS Modern Desktop Administrator Associate * Minimum Required: 4 Years equivalent experience. ## Description * Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls. * Meets or exceeds SLAs defined by IS&T leadership. * Uses technology tools to resolve problems. * Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue. * Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution. * Works with IS&T staff members and users to resolve system problems in a timely fashion. * Applies knowledge of resources, guidelines, and organizational values in decision making process. * Acts as a technical resource for IT Desktop Technician 1 and Technician 2 during and after shift hours. * Provide on the job training for newly hired technicians. * Coordinate queue assignments among technician groups. * Installs, tests and deploys hardware and software. * Assesses equipment warranty status, coordinate RMAs and any related discrepancies. * Perform routine check on equipment repair queue. * Monitors and maintains records regarding installation and maintenance of current hardware and software. * Follows installation and inventory guidelines of the IS&T department. * Interacts with technicians and other IS&T support staff to identify system/network problems. * Utilizes the Help Desk Call Ticketing system to gather, organize and track information. * Uses the Internet, Handbooks, Vendors and Resource guides to assist in pinpointing problems as quickly as possible. * Uses technology tools to identify problems with the user. * Reviews Client Services incident queues, identifies any patterns, and makes suggestions to improve processes. * Performs pro-active rounding of hardware like MCPs, bar code scanners etc. to help manage device fleet and conduct related user training. * Uses independent judgement to troubleshoot issues. * Works with IS&T staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health. * Performs departmental rounding of areas, ex. OR, ED. * Ensures proper tracking of liquidation of assets - both hardware and software. * Maintains site inventory of equipment and requests from central stockroom as needed. * Responsible for coordinating equipment pickup from the dock, verifying updates in ITAM application, and moved to proper storage. * Other duties as assigned * Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls. * Meets or exceeds SLAs defined by IS&T leadership. * Uses technology tools to resolve problems. * Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue. * Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution. * Works with IS&T staff members and users to resolve system problems in a timely fashion. * Applies knowledge of resources, guidelines, and organizational values in decision making process. * Acts as a technical resource for IT Desktop Technician 1 and Technician 2 during and after shift hours. * Provide on the job training for newly hired technicians. * Coordinate queue assignments among technician groups. * Installs, tests and deploys hardware and software. * Assesses equipment warranty status, coordinate RMAs and any related discrepancies. * Perform routine check on equipment repair queue. * Monitors and maintains records regarding installation and maintenance of current hardware and software. * Follows installation and inventory guidelines of the IS&T department. * Interacts with technicians and other IS&T support staff to identify system/network problems. * Utilizes the Help Desk Call Ticketing system to gather, organize and track information. * Uses the Internet, Handbooks, Vendors and Resource guides to assist in pinpointing problems as quickly as possible. * Uses technology tools to identify problems with the user. * Reviews Client Services incident queues, identifies any patterns, and makes suggestions to improve processes. * Performs pro-active rounding of hardware like MCPs, bar code scanners etc. to help manage device fleet and conduct related user training. * Uses independent judgement to troubleshoot issues. * Works with IS&T staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health. * Performs departmental rounding of areas, ex. OR, ED. * Ensures proper tracking of liquidation of assets - both hardware and software. * Maintains site inventory of equipment and requests from central stockroom as needed. * Responsible for coordinating equipment pickup from the dock, verifying updates in ITAM application, and moved to proper storage. * Other duties as assigned ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)