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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Production Support Analyst, AI Platform - **Company:** THE JUDGE GROUP, INC. - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $124,800.0 - $135,200.0 - **Contract:** Contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Data Analysis, Software Applications, Business Software, Oracle Exadata, Knowledge Management, Automation of Marketing, Microsoft Office, MongoDB, Microsoft PowerPoint, Salesforce.Com, Software Deployment, Software Engineering, SQL Databases, Enterprise Search, Freeform SQL, Enterprise Software Applications, Software Troubleshooting, Reliability of Systems, Virtual Agents - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/64f27370-1979-456a-ad31-686b3043e098 ## About the Role * Bachelor's degree or equivalent practical experience. * 5+ years of experience in application production support, platform support, application operations, or a related technical support role. * 5+ years of experience writing and analyzing complex SQL queries. * Experience supporting enterprise applications in production or business-as-usual (BAU) environments. * Experience troubleshooting complex technical issues and driving incident resolution. * Experience supporting software deployments, releases, and post-implementation validation activities. * Strong analytical, problem-solving, and root-cause analysis skills. * Ability to quickly learn new technologies, platforms, and business processes. * Excellent communication and stakeholder management skills., * Experience supporting AI-driven applications, automation platforms, or emerging technologies. * Experience with MongoDB in a production support environment. * Experience with Salesforce administration, production support, or operational support. * Experience with Tachyon or comparable enterprise search technologies. * Experience supporting knowledge management, search, or document-processing platforms. * Exposure to Amelia or similar AI and automation technologies. * Experience with Exadata environments. * Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint. * Demonstrated ability to thrive in dynamic environments with evolving technologies and requirements., The successful candidate is a hands-on production support professional who enjoys diagnosing and resolving real-world application issues. They are naturally curious, self-motivated, and comfortable navigating unfamiliar systems. Rather than focusing on software development, they bring deep operational support expertise, strong troubleshooting capabilities, and a passion for ensuring business-critical applications perform reliably at scale. ## Description We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-powered applications and platform solutions. In this role, you will help ensure the reliability, availability, and performance of critical business applications by providing production support, incident management, deployment validation, and operational excellence. You will partner closely with product owners, engineering teams, and business stakeholders to troubleshoot issues, optimize platform performance, and support emerging AI technologies. This position is ideal for someone who enjoys solving complex technical problems, working in fast-paced environments, and continuously learning new technologies. This is a production and platform support role, not a software development position. What You'll Do * Provide Level 2 production support for AI-driven applications, micro front-end applications, and platform solutions. * Monitor application health, system performance, and operational metrics to ensure platform stability and availability. * Investigate, troubleshoot, and resolve application incidents, production issues, and technical failures. * Analyze failed requests and complex system behaviors to identify root causes and coordinate resolution efforts. * Support application deployments, release activities, and post-production validation processes. * Execute and optimize SQL queries to support production issue investigation and data analysis. * Partner with cross-functional teams to improve operational processes, system reliability, and support effectiveness. * Assist with the onboarding and support of emerging AI technologies and business applications. * Participate in after-hours support rotations and critical incident response activities as needed. * Document troubleshooting procedures, support workflows, and operational best practices. ## Related Videos - [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [40 Minutes to Build a Serverless COVID-19 REST and GraphQL APIs](https://www.wearedevelopers.com/videos/208-40-minutes-to-build-a-serverless-covid-19-rest-and-graphql-apis) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [NoSQL Data Modeling for Front-end Developers](https://www.wearedevelopers.com/videos/297-nosql-data-modeling-for-front-end-developers) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)