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# PC Service Technician

- **Company:** Everforth Apex
- **Location:** Salt Lake City, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, User Environment Management, Break Fix, Computer Equipment
- **Published:** August 20, 2026
- **Apply:** https://www.dice.com/job-detail/49b7406f-c538-4ba5-8f60-4f514b527e64

## About the Role

* Minimum 1-3 year experience in servicing/deploy computer equipment
 * CompTIA A+ or equivalent knowlege
 * Must have a proven customer service background
 * Must have experience in a corporate environment
 * Individual will be knowledgeable of Windows operation system environment
 * Able to comprehend and follow verbal and written technical instructions and scripts
 * Physically able to lift and move Enterprise and Client technology hardware in our customer environments
 * Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

## Description

* IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
 * Coordinates and Client End User on expectations and availability to conduct Managed Client Services
 * Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campremote locations
 * Identifies potential issues that could adversely impact End User experience and follows through on action steps
 * Strives to meet all Client SLAs & Customer Satisfaction Goals
 * Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
 * When required-provides onsite shadowing to Program Field Service Team
 * Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
 * Basic installation and maintenance to technical products
 * Follows predefines procedures and tasks in everyday activities
 * Work is regularly reviewed by a more senior level technical specialist


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