> Markdown version of [/jobs/ext/2156445-it-support-engineer-tier-2-systems-network-support](https://www.wearedevelopers.com/jobs/ext/2156445-it-support-engineer-tier-2-systems-network-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - Tier 2 / Systems & Network Support - **Company:** TES Staffing, LLC - **Location:** Albany, NY, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cloud Computing, Windows Servers, Transmission Control Protocol (TCP), Virtualization Technology, Windows Desktop, Wireless Networks, Firewalls (Computer Science), Information Technology, Network Support, Gsuite, Network Server, Vmware - **Published:** August 20, 2026 - **Apply:** https://jobs.tesstaffing.com/careers/13714/jobs/16846454-IT-Support-Engineer-Tier-2-Systems-and-Network-Support-Direct-Hire/apply ## About the Role We're less interested in whether you check every single box and more interested in whether you have a strong technical foundation, know how to troubleshoot, and genuinely enjoy helping customers. You'll likely be successful here if you have 3+ years of hands-on IT support experience and are comfortable with several of the following: * Windows 10/11 and Windows Server * Microsoft 365 * Active Directory * TCP/IP networking * Firewalls, switches, and wireless networking * VMware or other virtualization platforms * Remote Monitoring & Management (RMM) tools * Backup and disaster recovery solutions * Endpoint security / antivirus tools * Google Workspace * Troubleshooting desktops, laptops, printers, applications, and peripherals MSP experience is a plus, but not required., This is a full-time position supporting customers throughout the Albany/Capital Region area. You'll occasionally travel to customer locations, so a valid driver's license and reliable ability to travel locally are required., If you're an experienced IT support professional who is ready to move beyond basic help desk work and get your hands on a wider range of technology, we'd like to hear from you. You don't need to match every technology listed above. If you have a strong troubleshooting foundation, solid Windows and networking experience, and the curiosity to keep learning, apply through TES Staffing and tell us what you've been working on. ## Description You'll work across multiple customer environments, troubleshooting everything from Microsoft 365 and Windows issues to servers, virtualization, networking, firewalls, backups, and wireless infrastructure., As an IT Support Engineer, you'll be a key technical resource for customers throughout the Capital Region. You'll handle escalated support requests, troubleshoot more complex technical issues, perform system maintenance and upgrades, and help keep customer environments running reliably. On a typical day, you may: * Troubleshoot Windows desktop and server issues * Diagnose network, connectivity, firewall, switch, and wireless problems * Support Microsoft 365 and other cloud applications * Work within virtualized server environments * Troubleshoot backup and recovery issues * Handle escalated Tier 2 support tickets * Perform system maintenance, updates, patches, and upgrades * Use remote monitoring and management tools to identify and resolve issues * Document your troubleshooting and solutions clearly * Collaborate with other engineers when an issue requires additional expertise * Identify recurring problems and help eliminate them instead of simply fixing the same issue again * Occasionally provide onsite support at customer locations in the Albany/Capital Region area ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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