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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist - **Company:** After School Matters, Inc. - **Location:** North Miami Beach, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Authentication Protocols, VoIP, Chrome OS, CompTIA Network+, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Identity and Access Management, Microsoft Software, Windows Servers, Networking Basics, Network Connections, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Wi-Fi Technology, Office365, Web Filtering, Live Streaming, Fortinet, Gsuite, User Accounts, Vmware - **Published:** August 20, 2026 - **Apply:** https://scheckhillelcommunityschool.applytojob.com/apply/f9DPkGwKht/Service-Desk-Specialist?source=GS ## About the Role * Two plus years of professional IT client service support. * Strong knowledge of: + Windows Server (2019/2022/2025) + Active Directory, Group Policy, and authentication protocols + Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) + Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra. + Virtualization platforms (VMware / Hyper-V) * Experience supporting mixed device environments (Windows, Mac, Chromebooks). * Familiarity with RMM/MDM systems such as Datto, Mosyle, audio visual, or similar. * Understanding of basic security frameworks, EDR, MDR. * Ability to support classroom A/V systems and instructional technology. * Experience with supporting / setting up meeting technology, video, Live streaming, audio. * Excellent communication and customer service skills, especially in an educational setting. * Ability to work independently and handle multiple priorities. * Ability to support high visibility school social and academic events i.e., A/V, microphones, live streams, and presentations. * Experience with asset lifecycle management * Key Characteristics: * Highly proactive and self-driven * Solution-oriented with a focus on permanent fixes * Operationally excellent and detail-oriented * Strong communicator * Calm, positive, and effective under pressure * Skilled in working with students and teachers * Ability to work occasionally after hours and weekends. Preferred Skills * Experience in a PK-12 school or higher education environment. * Knowledge of Chrome Workspace, Microsoft and education-specific platforms. * Experience with firewall platforms (Fortinet). * Experience with RMM (Kaseya, Datto, etc.). * Relevant certifications (ITIL4, CompTIA Network+/Security+, Google Workspace Administrator, Microsoft, VMware, etc.). Work Environment * In-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technology. * Ability to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergencies. * Ability to lift/move equipment (up to ~40 lbs). ## Description The Service Desk Specialist supports students, faculty, and staff across a PK-12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and audio visual., * Provide technical support for Windows, macOS, ChromeOS, iOS, and Android devices. * Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to: + Google Workspace for Education and Microsoft O365. + Network connectivity (wired and wireless) + Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology. + User accounts, permissions, and group policies administration. + Server and virtualization environments (VMware, Hyper-V, WIN2019 - 2025 server) + Audio, visual * Install, configure, and maintain endpoint devices, applications, and system updates. * Assist with administration of: + Active Directory and identity management + DNS, DHCP, VLANs + Backup systems and disaster recovery operations + Security tools such as RMM/EDR, MDM, and content filtering * Support school technology initiatives, assessments, and classroom technology integrations. * Maintain documentation for procedures, inventory, and configuration standards. * Drive continuous systems and process improvement * Proactively monitor systems to identify and resolve issues before impact * Other duties may be assigned by supervisor or designee ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)