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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Application/Production Support Engineer - **Company:** BC Forward - **Location:** Pennington, NJ, United States - **Experience:** Expert - **Salary:** $141,960.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, JIRA, CA Workload Automation Ae, Cloud Computing, Databases, Quartz (Graphics Layer), Apache Hadoop, Monitoring of Systems, Job Scheduling, Oracle (Applications), Software Engineering, Tableau (Software), Teradata SQL, Scripting, Containerization, Grid Computing, Splunk, Dynatrace - **Published:** August 20, 2026 - **Apply:** https://www.disabledperson.com/jobs/74392777-senior-application-production-support-engineer ## About the Role * 5+ years of production support experience in enterprise environments. * Strong SQL proficiency and hands-on experience with Oracle and Teradata databases. * Strong UNIX/Linux knowledge, including shell and Python scripting for automation. * Working knowledge of ITIL concepts, including Incident and Problem Management, with tools such as ITSM Remedy or MyITSM. * Experience with monitoring and observability tools such as Splunk, Dynatrace, and ITRS, and job scheduling with Autosys and Bob. * Understanding of the Software Development Life Cycle and Agile methodologies, with JIRA usage. * Ability to work effectively in multi-regional teams and operate in high-pressure situations with sound judgment. * Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders. Preferred Skills: * Financial services experience with knowledge of Treasury and Liquidity business domains. * Experience with Hadoop ecosystems, Quartz, grid computing, cloud platforms, and containerized deployments. * Operations exposure with Windows OS and dashboarding with Tableau. * Proficiency with AI tools to augment day-to-day analysis and automation. ## Description We are seeking an experienced Application Programmer to support a critical Treasury portfolio within a major financial institution. The candidate shall deliver robust production support across multi-platform environments, leverage AI and modern monitoring tools, and collaborate with cross-functional teams to improve application resiliency, stability, and operational efficiency., * Respond to and resolve business queries for ERFT space and manage the user query mailbox with timely, appropriate updates. * Communicate application health and status to line of business and management through clear reporting and updates. * Drive improvements in monitoring, application stability, and root-cause determination speed. * Support integrated and independent releases, software and hardware upgrades, and server upgrades with Technology Infrastructure and Development teams. * Manage alerts and monitoring, and resolve feed and batch support items across shared platforms including Hadoop, Cloud, Grids, and containers. * Utilize ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates, reporting, and operational analytics. * Perform incident management, provide accurate user notifications, and manage escalations as needed. * Maintain documentation and knowledge articles to support operational excellence and resiliency. * Coordinate with development teams for issue resolution and problem management, including follow-ups and root-cause analysis. * Assist with metrics reporting and produce dashboards as required. * Plan, coordinate, and execute Business Continuity testing and maintain related documentation. * Organize and run meetings independently to drive timely issue resolution. * Identify automation opportunities to reduce manual, repeating tasks and improve efficiency using scripting and AI tools. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)