> Markdown version of [/jobs/ext/2156898-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2156898-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Cognizant Technology Solutions Corporation - **Location:** Bentonville, AR, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, System Configuration, Information Technology Operations, Inventory Management Software, Network Connections, Software Engineering, Office365, Peripherals, Laptops, Hardware Infrastructure, Servicenow - **Published:** August 20, 2026 - **Apply:** https://www.juju.com/job/00000000go9dpx ## About the Role + Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting. + Good understanding of Windows OS imaging, deployment, and device provisioning processes. + Experience troubleshooting hardware, software, printer, and peripheral-related issues. + Ability to diagnose and resolve end-user technical issues efficiently. + Familiarity with IT ticket management and service request handling processes. + Knowledge of asset inventory management and asset lifecycle procedures. + Strong customer service, communication, and problem-solving skills. + Ability to coordinate effectively with users, vendors, and technical support teams. Preferred Skills + Basic network troubleshooting knowledge for user endpoints. + Understanding of network connectivity concepts, cabling, and patching activities. + Familiarity with ServiceNow (SNOW) or similar ITSM tools. + Experience supporting Microsoft Outlook and Microsoft 365 applications. + Knowledge of workplace technology support and endpoint management practices. ## Description We are seeking a proactive and customer-focused **IT Support Engineer** to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems. The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services. In this role, you will + Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues. + Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment. + Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability. + Coordinate with internal technology teams and vendors to troubleshoot, escalate, and resolve user incidents and service requests through to closure. + Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support. + Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting. + Manage and close ServiceNow (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)