> Markdown version of [/jobs/ext/2157050-it-service-manager](https://www.wearedevelopers.com/jobs/ext/2157050-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Manager

- **Company:** Synctiv
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** IBM DB2, Enterprise Messaging Systems, Event Driven Architecture, Kubernetes, Information Technology, Asynchronous Programming, Api Design, Restful APIs, Microservices
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.be/jobad/bef220e048562ca4469979d6e902e1db95

## About the Role

Proven experience as an IT Service Manager or in a similar leadership role
Strong experience with DB2 and data quality principles
Solid understanding of microservices architecture
Experience with synchronous and asynchronous communication patterns (REST, queues, messaging systems, etc.)
Strong analytical, reporting, and planning capabilities
Excellent communication and stakeholder management skills
Ability to work effectively in cross-functional and cross-team environments
Strong problem-solving mindset and service-oriented approach
Languages
English: Professional working proficiency
French and/or Dutch: Nice to have

## Description

We are looking for an experienced IT Service Manager to join a large-scale modernization program within a major public-sector environment in Belgium.
This strategic transformation initiative focuses on migrating a legacy monolithic platform toward a modern microservices architecture running on Kubernetes, using an API-first and event-driven approach. Beyond the technical migration, the program also supports significant business transformation by enabling faster delivery, improved agility, and enhanced digital services for internal and external users.
You will play a key role in coordinating IT services, supporting technical teams, improving operational processes, and ensuring high-quality delivery across multiple stakeholders and cross-functional teams., Lead and support IT service management activities within a complex modernization program
Coordinate and collaborate with technical and business teams across multiple domains
Monitor reporting, dashboards, KPIs, planning, and documentation
Provide recommendations and continuous improvement initiatives
Support teams in problem-solving and operational follow-up
Ensure service-oriented delivery and alignment with project objectives
Work within a modern microservices and Kubernetes-based ecosystem
Facilitate communication between teams in both synchronous and asynchronous environments (REST APIs, queues, event-driven systems, etc.)


## Related Videos

- [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started)
- [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way)
- [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready)
- [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns)

## Related Articles

- [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)