> Markdown version of [/jobs/ext/2157773-product-support-analyst-h-f](https://www.wearedevelopers.com/jobs/ext/2157773-product-support-analyst-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Analyst H/F - **Company:** Akeneo - **Location:** Bohain-en-Vermandois, France (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Software Bug Management, Software as a Service, Github, Issue Tracking Systems, Datadog, Postman, Web Api - **Published:** August 21, 2026 - **Apply:** https://www.hellowork.com/fr-fr/emplois/82533923.html ## About the Role You have at least +3 years of experience in the SaaS Support field. You naturally look for all resources possible to make a difference and grow our customers' happiness. - You love solving puzzles. You can quickly learn and can easily explain technical problems clearly. - You regularly use tools like Datadog for logs and Postman for API calls to further investigate and identify the root cause of behaviors. - You know how to communicate effectively with internal/external stakeholders, and you believe cross-continental communication is a fun challenge. - You are proactive, autonomous, self-motivated, and resourceful. You love being challenged, and you enjoy being involved in multiple tasks. - You have experience working with Jira Service Desk or other ticketing systems, Datadog, and GitHub., You have at least +3 years of experience in the SaaS Support field. You naturally look for all resources possible to make a difference and grow our customers' happiness. - You love solving puzzles. You can quickly learn and can easily explain technical problems clearly. - You regularly use tools like Datadog for logs and Postman for API calls to further investigate and identify the root cause of behaviors. - You know how to communicate effectively with internal/external stakeholders, and you believe cross-continental communication is a fun challenge. - You are proactive, autonomous, self-motivated, and resourceful. You love being challenged, and you enjoy being involved in multiple tasks. - You have experience working with Jira Service Desk or other ticketing systems, Datadog, and GitHub. You have at least +3 years of experience in the SaaS Support field. You naturally look for all resources possible to make a difference and grow our customers' happiness. You love solving puzzles. You can quickly learn and can easily explain technical problems clearly. You regularly use tools like Datadog for logs and Postman for API calls to further investigate and identify the root cause of behaviors. You know how to communicate effectively with internal/external stakeholders, and you believe cross-continental communication is a fun challenge. You are proactive, autonomous, self-motivated, and resourceful. You love being challenged, and you enjoy being involved in multiple tasks. You have experience working with Jira Service Desk or other ticketing systems, Datadog, and GitHub., postgraduate degree EducationalOccupationalCredential bachelor degree EducationalOccupationalCredential associate degree ## Description Respond to functional and technical requests in an empathetic, accurate, and timely manner from the Jira Service Desk portal. - Coordinate the technical qualification of bugs and questions with our Support Software Engineers and the patch releases with our maintenance leaders. - Carry the resolution of support requests from start to finish, displaying strong internal collaboration to deliver the best customer experience to our clients and partners. - Contribute actively to the ongoing learning and success of the Customer Product Support team, helping to achieve team goals and successes. - Build on customer and partner feedback by improving our functional and technical documentation. - Engage in the on-call duties to effectively support our clients in enhancing their product experience. - Collaborate with the rest of the product squads to test new features and bug fixes, and help to surface meaningful customer feedback., Respond to functional and technical requests in an empathetic, accurate, and timely manner from the Jira Service Desk portal. - Coordinate the technical qualification of bugs and questions with our Support Software Engineers and the patch releases with our maintenance leaders. - Carry the resolution of support requests from start to finish, displaying strong internal collaboration to deliver the best customer experience to our clients and partners. - Contribute actively to the ongoing learning and success of the Customer Product Support team, helping to achieve team goals and successes. - Build on customer and partner feedback by improving our functional and technical documentation. - Engage in the on-call duties to effectively support our clients in enhancing their product experience. - Collaborate with the rest of the product squads to test new features and bug fixes, and help to surface meaningful customer feedback. Respond to functional and technical requests in an empathetic, accurate, and timely manner from the Jira Service Desk portal. Coordinate the technical qualification of bugs and questions with our Support Software Engineers and the patch releases with our maintenance leaders. Carry the resolution of support requests from start to finish, displaying strong internal collaboration to deliver the best customer experience to our clients and partners. Contribute actively to the ongoing learning and success of the Customer Product Support team, helping to achieve team goals and successes. Build on customer and partner feedback by improving our functional and technical documentation. Engage in the on-call duties to effectively support our clients in enhancing their product experience. 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