> Markdown version of [/jobs/ext/2158225-2nd-level-support-mitarbeiter-in-dresden](https://www.wearedevelopers.com/jobs/ext/2158225-2nd-level-support-mitarbeiter-in-dresden). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Level Support Mitarbeiter in Dresden

- **Company:** DIS AG
- **Location:** Dresden, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Microsoft Servers, Office Suite, Information Technology, Laptops
- **Published:** August 21, 2026
- **Apply:** https://www.adzuna.de/details/5835688973

## About the Role

* Abgeschlossene IT- Ausbildung oder IT- Erfahrung als Quereinsteiger
 * Fundierte Kenntnisse im Bereich: Windows Windows 10, Netzwerk- und Officeanwendungen sowie Mobile Device Management Support
 * Wünschenswert sind Kenntnisse in Active Directory, Microsoft Server, Office 365, ITIL sowie Erfahrung mit einem Ticketsystem
 * Mindestens ein C1-Sprachniveau in Deutsch
 * Besitz eines Führerscheins der Klasse B

## Description

* Installation sowie Konfiguration von PCs, Laptops und Druckern
 * Regelmäßige Prüfung der IT-Ausstattung in Büros und Konferenzräumen
 * Hardwarerollout und Lagerhaltung
 * 2nd Level Support, Analyse und Störungsbehebung in Standard- und betriebsspezifischer Software bzw. Hardware
 * Bearbeitung von Supportanfragen über ein Ticketsystem samt Eskalation sowie Kommunikation an 3rd Level Support


## Related Videos

- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)