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# Supporter 1st und 2nd Level

- **Company:** FERCHAU GmbH
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** Hardware Compatibility (Software Requirements), Issue Tracking Systems, Systems Integration
- **Published:** August 21, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/218028

## About the Role

* Abgeschlossene Ausbildung zum/zur Fachinformatiker:in für Systemintegration oder vergleichbare Qualifikation
 * Fundierte Erfahrung im First- und Second-Level-Support bzw. im Software- und Hardware Support von Anwender:innen
 * Sehr gut Kenntnisse im Umgang mit Ticketsystemen und im ITIL-Umfeld
 * Fließende Deutschkenntnisse in Wort und Schrift, sowie gute Englischkenntnisse

## Description

* Selbständige Bearbeitung von Tickets im Rahmen des First- und Second-Level-Supports
 * Durchführung von Schulungen und Einweisungen für Nutzer
 * Mitgestaltung und Weiterentwicklung der Wissensdatenbank des Helpdesk-Teams
 * Weiterleitung ungelöster Anfragen an den Third-Level-Support


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