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# Primary Application & Change Support Officer

- **Company:** Leicestershire Partnership NHS Trust
- **Location:** Northampton, UK
- **Salary:** £32,073.0 - £39,043.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Digital Technology
- **Published:** August 21, 2026
- **Apply:** https://www.jobs.nhs.uk/candidate/jobadvert/C9313-26-0367/ats-direct-apply

## About the Role

You will have experience working in a primary care setting and a good understanding of general practice workflows. You will be confident delivering training, resolving system queries and supporting a wide range of users. Strong communication skills, adaptability and a customer-focused approach are essential.

## Description

The successful candidates will deliver training, application support and user guidance to clinical and administrative staff, helping them work safely and efficiently. Responsibilities include supporting digital change initiatives, maintaining documentation and training materials, and assisting with configuration checks, data quality improvements and testing of new functionality and processes., This is an office-based role requiring attendance on site at least three days per week. Travel across the locality is required to deliver training, provide support and assist with change activity., Provide application support for clinical and business systems, diagnosing issues, resolving user queries and explaining technical information to non-technical users. Record activity accurately, contribute to knowledge resources and support service improvement initiatives, liaising with senior teams and suppliers when required.

Deliver training through classroom, virtual, e-learning and one-to-one methods. Maintain training materials, support staff in the effective use of digital systems, assist with onboarding, and produce clear user guidance and quick-reference resources.

Support digital change programmes by communicating system updates, upgrades and downtime information, assisting with user readiness, attending user groups and gathering feedback following implementations.

Undertake system administration activities, including configuration checks, testing, upgrades and data quality improvement work. Maintain accurate records, support reporting, identify recurring issues and contribute to continuous improvement.

Maintain mandatory training and professional standards, support audits and incident reviews, promote equality and safe working practices, participate in on-call rotas, and deputise for the Team Leader when required.


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