> Markdown version of [/jobs/ext/2159542-cloud-consultant](https://www.wearedevelopers.com/jobs/ext/2159542-cloud-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Cloud Consultant

- **Company:** Response Informatics
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Systems Integration, Twilio, Amazon Connect, Genesys, Virtual Agents
- **Published:** August 21, 2026
- **Apply:** https://www.totaljobs.com/job/cloud-consultant/response-informatics-job107880981

## About the Role

* 10-15 years of contact centre / CCaaS consulting experience, with the majority focused on Genesys.
 * Proven, hands-on Genesys implementation experience within the insurance sector.
 * Demonstrable experience migrating clients to Genesys Cloud, end to end.
 * Strong track record of delivering agent time efficiencies and improving both agent and customer experience, backed by measurable outcomes.
 * Exposure to building AI-enabled components on top of Genesys Cloud.
 * Excellent client-facing, stakeholder management and communication skills at a senior level.
 * Based in London with the ability to work on-site in the City of London three days per week.

NICE TO HAVE

 * Experience with other CCaaS platforms (e.g. NICE, Amazon Connect, Five9, Twilio).
 * Relevant Genesys Cloud certifications.
 * Experience integrating contact centre platforms with CRM, workforce management and core insurance systems.
 * Experience within a consulting or systems integrator environment.

## Description

* Lead the design and implementation of Genesys Cloud solutions across voice and digital channels, translating business requirements into robust, scalable contact centre architectures.
 * Own and deliver migrations from legacy Genesys platforms (e.g. Engage / PureConnect / on-premise estates) to Genesys Cloud, managing risk, cutover and stabilisation.
 * Design and deliver measurable improvements in agent handle time, occupancy and overall agent efficiency, alongside tangible uplifts in customer experience and satisfaction.
 * Shape and prototype AI-led components on top of Genesys Cloud - for example bots, virtual agents, agent-assist, transcription/analytics and routing intelligence.
 * Act as the trusted Genesys subject-matter expert for insurance clients, advising on best practice, roadmap and platform capability.
 * Partner with client stakeholders, delivery teams and integration partners to ensure solutions are delivered on time, to quality and to commercial expectations.
 * Support pre-sales, solutioning and estimation activity where required, contributing to proposals and statements of work.


## Related Videos

- [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale)
- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [Server Side Serverless in Swift](https://www.wearedevelopers.com/videos/133-server-side-serverless-in-swift)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)