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# 1st Line Engineer

- **Company:** IMT Resourcing Solutions
- **Location:** Barnwood, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Microsoft Office, Networking Basics, Remote Service Software, TCP/IP, Software Troubleshooting
- **Published:** August 21, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5850922687

## About the Role

* Previous experience within an IT Support, Service Desk or Helpdesk role
 * Knowledge of Microsoft Windows and Microsoft 365
 * Understanding of Active Directory and user account administration
 * Strong troubleshooting and problem-solving abilities
 * Excellent communication and customer service skills
 * A genuine passion for technology and learning
 * Experience working within a Managed Service Provider (MSP)
 * Understanding of networking fundamentals including DNS, DHCP and TCP/IP
 * Exposure to Microsoft Azure or cloud technologies
 * Experience using service desk and remote support tools

## Description

* Provide 1st line technical support via phone, email and remote support tools
 * Log, prioritise and manage support tickets through to resolution
 * Troubleshoot hardware, software and connectivity issues
 * Support Microsoft 365, Windows and cloud-based environments
 * Assist with user account administration and access management
 * Support device builds, deployments and onboarding activities
 * Maintain accurate documentation and ticket records
 * Escalate more complex technical issues where required
 * Work closely with customers and senior technical teams to maintain service levels and deliver a professional, responsive support experience

Technologies:

 * Active Directory
 * Azure
 * Cloud
 * Hardware
 * Support
 * Microsoft 365
 * TCP/IP
 * Windows
 * Office 365


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