> Markdown version of [/jobs/ext/215963-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/215963-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Digital Intelligence Systems, LLC
- **Location:** Plano, TX, United States
- **Salary:** $41,600.0 - $43,680.0
- **Contract:** Temporary contract
- **Skills:** Bluetooth, Internetworking, Mobile Application Software
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96f19539e553db74

## About the Role

Do you have experience in Mobile devices?, * Reliable transportation for onsite work

 * A secure, quiet home workspace suitable for handling protected health information
 * Reliable internet connectivity

Shift Expectations

There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.

Candidates must clearly communicate all shifts they are open to during screening., * Customer service background, preferably in a formal call center environment

 * Experience in patient support, customer support, or technical support
 * Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology
 * Strong verbal and written communication skills
 * Demonstrated reliability, accountability, and professionalism
 * Ability to navigate multiple systems and screens while handling live calls
 * Comfortable working in a fast-changing environment where procedures evolve

Screening & Submission Requirements (Internal)

 * Confirmation of reliable transportation
 * Confirmation of work-from-home readiness post-training

## Description

The Patient & Physician Service Specialist - Junior (L1) is responsible for delivering high-quality support to Inspire patients, healthcare professionals (HCPs), and internal stakeholders. This role serves as the first line of support for patient and physician inquiries related to Inspire therapy, device functionality, mobile applications, MRI compatibility, and related services.

This is a fast-paced, service-driven call center environment operating in a 24x7x365 support model. Successful candidates demonstrate strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences.

This role is designed as an entry point into Inspire Patient Services, with clear expectations for skill growth, performance consistency, and progression toward more advanced responsibilities over time.

Need to target more technical service desk/help desk level 1. Can have less than one year of experience-but we need more technical folks!
Lets pivot the search.


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels)
- [WeAreDevelopers LIVE: Scammer Payback with Python, Grok Goes Unhinged, The Future of Chromium and mo](https://www.wearedevelopers.com/videos/1288-wearedevelopers-live-scammer-payback-with-python-grok-goes-unhinged-the-future-of-chromium-and-mo)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [The Great API Debate: REST, GraphQL, or gRPC?](https://www.wearedevelopers.com/videos/1195-the-great-api-debate-rest-graphql-or-grpc)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)