> Markdown version of [/jobs/ext/2159734-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2159734-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Analyst

- **Company:** Brightwork Ltd
- **Location:** Glasgow, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Linux, Microsoft Exchange Server, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft SQL Server, Windows Servers, Network Administration, SAP (Applications), TCP/IP, Office365, Laptops
- **Published:** August 21, 2026
- **Apply:** https://www.totaljobs.com/job/it-service-desk-analyst/brightwork-ltd-job107880661

## About the Role

* Experience of Service Desk/desktop support in a Windows environment
 * Windows Server, Active Directory Network Administration
 * Exchange Server, MS Office 365 services skills and experience
 * Microsoft Certification , SQL Server , Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
 * ERP experience would be an advantage, SAP in particular

## Description

Our client is currently recruiting an IT Service Desk Analyst who provide first line IT technical support to associates , in terms of hardware , software , and operational problems., * First line IT technical support: general support of users on the Windows/Linux network

 * Actively communicate with users through system in order to keep them up-to-date on their support requests
 * Prioritising and/or escalation of tickets

 * Build , deploy , configure, troubleshoot , and fix computers for end users
 * Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
 * Maintain inventory of end user hardware / software in asset management systems
 * Create and maintain documentation and SOP ' s for 1 st line IT technical support processes
 * General network administration


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)