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# 1st / 2nd Line Support Engineer

- **Company:** Constant Recruitment Ltd
- **Location:** Kingsnorth, UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Microsoft SharePoint, TCP/IP, Windows Desktop, Microsoft InTune
- **Published:** August 21, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-2nd-line-support-engineer/57263228

## About the Role

* Experience in a 1st Line or 2nd Line IT support role
 * MSP experience is highly desirable
 * Strong customer service and communication skills
 * Good troubleshooting mindset
 * Organised and comfortable managing tickets
 * Full driving licence beneficial (not essential at 1st line level), * Microsoft 365
 * Microsoft Intune
 * Active Directory
 * Networking
 * Troubleshooting

## Description

You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.

This is an office-based role designed to support learning, knowledge sharing, and technical progression.

What You Will Be Doing

 * Acting as a key point of contact for incoming support tickets
 * Providing remote 1st and 2nd line support to clients
 * Troubleshooting Microsoft 365 and Windows desktop issues
 * Managing Active Directory tasks (users, permissions, group policy)
 * Supporting endpoint and Intune-related queries
 * Investigating basic networking issues (DNS, DHCP, TCP/IP)
 * Escalating more complex issues to senior engineers
 * Maintaining accurate ticket updates and documentation
 * Occasionally attending client sites (if at 2nd line level)

Technologies You Will Work With

Experience in some of the following is beneficial:

 * Windows desktop environments
 * Microsoft 365 (Exchange, Teams, SharePoint)
 * Active Directory
 * Intune / endpoint management
 * Basic networking (DNS, DHCP, TCP/IP)
 * Helpdesk / ticketing systems
 * Printers and end-user hardware


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