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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Eagle Eye Innovations ltd - **Location:** Dunholme, UK - **Salary:** £30,500.0 - £34,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, CompTIA Network+, CompTIA Security+, Cyber Security, DevOps, Network Security, Network Troubleshooting, Microsoft Office, Network Architecture, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Deployment, Software Vulnerability Management, Wireless Networks, Firewalls (Computer Science), Microsoft InTune, Information Technology, Cisco, User Accounts - **Published:** August 21, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5850922905 ## About the Role * Experience providing IT support within a business environment. * Experience of using Microsoft 365/Azure. * Experience with Windows OS. * Experience working with networking environments. * Understanding of cyber security processes. * Excellent troubleshooting and problem-solving skills. * Strong communication and customer service skills. * One or more of the following certifications is desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certification, Cisco CCNA, or IT Fundamentals (Level 1-3). * Desirable experience with Microsoft Intune / Endpoint Manager. * Desirable experience with Microsoft Defender. * Desirable experience in Cyber Essentials and ISO27001 environments. * Desirable experience with firewalls and network security technologies. * Desirable experience with backup and disaster recovery solutions. * Desirable experience with PowerShell scripting. * Desirable experience with SharePoint administration. * Due to the nature of elements of the role, the successful applicant must be a UK National. * The successful applicant may be required to complete National Security Vetting, which may require criminal record, security service and credit reference checks. * Qualification will normally require a minimum UK residency of at least 5 years. * A short cover letter must be included with the CV. ## Description * Provide 1st and 2nd line technical support to employees and escalate complex issues when required. * Troubleshoot hardware, software and networking issues. * Support end user and office devices. * Diagnose and resolve Microsoft 365 user issues. * Support administration of user accounts and permissions. * Support administration of Exchange Online. * Support administration of SharePoint Online. * Support administration of OneDrive. * Support administration of Microsoft Teams. * Support administration of Microsoft Entra ID (Azure AD). * Support onboarding and offboarding activities. * Configure, deploy and support Windows devices. * Manage endpoints using Microsoft Intune while maintaining security standards. * Manage software deployment and keep systems up to date. * Maintain IT asset registers and equipment inventories. * Support LAN, WAN and wireless network infrastructure. * Assist with and maintain documentation of network infrastructure. * Monitor security alerts and events. * Support Cyber Essentials and Cyber Essentials Plus compliance activities. * Assist with vulnerability management and remediation. * Manage Entra and Intune security policies. * Promote good cyber and security awareness. * Produce and maintain clear documentation for systems and processes. * Assist with IT projects and technology improvement initiatives. * Support the continuous improvement of IT systems across the business. Technologies: * Azure * Cloud * Cisco * Hardware * Support * LAN * Microsoft 365 * Microsoft Intune * Network * PowerShell * Security * SharePoint * Windows * Office 365 * DevOps ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)